DFDS Logistics Ghent is looking for a customer service manager.

Main responsibilities

-      Daily management of customer service team(s)

-      Manage the order processing end to end, find best solutions in order to maximize profitability and customer satisfaction

-      Integral part of the team and able to actively support and act as backup in case of need

-      Develop and maintain relationships with customers, internal and other relevant 3^rd party stakeholders

-      Main point of contact in case of escalation and coordination

-      Initiator and participant of ad-hoc projects for ongoing improvement

-      Drive digital initiatives to ensure targets are being met

Knowledge & skills

-      High focus on people’s well-being and satisfaction

-      Excellent interpersonal skills/team player, flexible mindset

-      Good coaching skills

-      Problem solving mindset/ability to manage conflicting priorities

-      Several years of experience in transport and logistics

Please send your application and CV directly to jobs.belgie@dfds.com no later than 31 January 2022. 

If any specific questions about the content of the role, please contact Ralf Kohlen, Route Director on ralf.kohlen@dfds.com