The role… Acting as the key point of contact for our customers throughout the UK and Ireland, the Transport Coordinator will be required to deliver a high level of customer service at all times, in a fast-paced logistics environment.

 

Main duties will include arranging collections and deliveries, taking bookings, providing updates to customers, daily invoicing and close liaison with the transport teams to keep costs low and service levels high.

 

Duties and Responsibilities… 

• Receive customer orders and create accurate bookings on DFDS systems and customer online portals
• Provide quotations and update system to provide transport colleagues with all information required to arrange transport both locally and throughout the UK
• Timely and accurate daily completion of customer reports and participation in daily calls with customers
• Maintain and update customer and internal KPIs and trackers
• Timely and accurate daily completion of invoicing and traffic reports
• Maintain effective communication channels with customers
• Provide timely solutions as transportation issues arise

 

Essential Criteria…

• Excellent oral & written communication skills
• Expert knowledge of MS Office in particular Excel
• GCSE Maths & English Grade C, or equivalent
• Experience in prioritising a personal workload
• Attention to detail and accuracy in work
• Previous experience dealing with customers
• The ability and willingness to take on added responsibilities & learning

 

DFDS Benefits:

• Life assurance cover
• Contributory company pension scheme
• Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips
• Regular Team social events for employees and families
• Full employee assistance programme including:
• Proactive financial, emotional, mental and physical health care support including face to face counselling, fast 24/7 access to a GP, a second medical opinion and legal support for colleagues and their family
• Huge range of retail discounts from high street and online retailers
• Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and much more
• Access to Thrive, our award-winning Wellbeing platform
• Access to mental health first aid and opportunity to join support webinars with a focus on all areas of positive wellbeing

 

If you want to be part of a growing and forward-thinking business that puts its colleagues first, please apply today and join our team!  We will evaluate applicants on an ongoing basis.  We are an inclusive equal opportunities employer, welcoming applications from all. #WE MOVE FOR ALL TO GROW