Our Global Customer Support (GCS) division is responsible for Kongsberg Maritimes services, upgrades and support in the aftermarket. Our 2300 employees are present in 35 different countries around the world. During the operational lifetime of more than 30.000 installations, we ensure cost-efficient delivery of services, upgrades and spare parts in order to secure availability and predictability to our customers.

An exciting opportunity has arisen as Technical Account Manager (TAM), reporting to Operational Manager. In this role you will be part of a team with responsibilities within different fleet segments. You will be responsible for a portfolio of Service agreements primarily within our Digital services. You will be a connection point between our customer, Ship Intelligence services organization and the aftersales team.

The Technical Account Manager’s main function is to follow up on Service Agreements, to secure our customers a most profitable and efficient operation. Our customers demand up-time on their assets and strive to keep total cost of ownership as low as possible. In this there is an opportunity for GCS Integrated Solution Service to act as a reliable partner using our competence providing after-market product solutions and services.

 

Key accountabilities

• Be KM GCS main point of contact for a portfolio of customers with Service Agreement (SA), mainly within our Digital Services.
• Be an escalating point for the SA customer with regards to the KONGSBERG Follow the Sun concept and the 24/7 ongoing operation between the customer and KONGSBERG
• Be responsible for economical follow up and KPI’s of Service Agreements
• Contribute in preparing commercial proposals for new functionality and services
• Monitor and provide feedback on service and maintenance agreements
• Follow up and visit assigned service agreement customers on a regular basis
• Be an active and collaborating part of the aftersales/ sales network 

 

Qualifications and experience

• Bachelor's Degree within Economics, Computer Science or similar
• Relevant experience may compensate for a formal degree
• Experience with digital services and/or the marine industry is an advantage
• Experience with software management, programming & control systems is an advantage 
• Work experience from project management, sales or other commercial handling is an advantage
• Good communication skills in English and Norwegian, both written and oral
• Accept travelling, as required.

 

You are able to

• act on own initiative, make things happen and accepts responsibility for the results
• identify commercial opportunities and you have a strong positive impact on business growth and profitability
• make an impact, convince and persuade others and promote plans and ideas successfully
• build a useful network of contacts and relationships and utilizes it to achieve set goals
• communicate in a clear, precise and structured way
• co-operate well with others, share knowledge, experience, information and support others in the pursuit of team goals 

 

What we can offer you
With us, you will be offered a competitive salary and benefit packages with good development opportunities in an international environment. We have flexible work hours and holiday arrangements in addition to a good pension and insurance scheme. We offer an inspiring and safe work-environment and the possibility to work with sustainable and exciting solutions for the future.

Work location
Kongsberg

Point of contact
Geir Wolland Jacobsen, +47- 95885514

At Kongsberg, we believe in tackling challenging problems and delivering extreme performance for extreme conditions.  We do that through excellent products and services developed for delivering the greatest benefits to our customers.

WORLD CLASS – through people, technology and dedication