Position:

Team Manager, Dynamic Positioning

Overview of Position:

This role mainly involve in managing a team of engineers which include technical competencies, resource assignment and coordination which will require liaise between main office and customers from South-East Asia, Oceania, and other part of the world on all aspects of Offshore Dynamic Positioning operation in the after-market segment.

Responsibilities

• Manage and lead a team of service engineers to provide effective and timely services as requested by the customers.
• To constantly improve our customer service standards so as to achieve service targets.
• Ensure efficient service engineers deployment to meet the needs of customer on-site servicing.
• Responsible for work orders, tasks and project deliverables.
• Responsible to train and develop technical competencies of service engineers.
• Maintain the after-hours on call system which supports the customers’ requirements.
• Work in partnership with the local sales and project force to develop the service business.
• Responsible for Budget, economic results, reports and KPIs set by department.
• Fully adopt, and operate according to HSE, Quality Assurance and Business Ethics guidelines and QMS procedures.
• Adoption, maintain and postulate positive attitude towards corporate vision, core values, identity and culture.
• Responsible for Team morale and work adherence to stipulated routines.
• Meet customers and maintain good relationships with them while ensuring positive customer experience and high quality of services.
• Collaborate with Global Customer Support world-wide network.
• Able to handle stress.
• Good written and oral skill (English)
• Good customer etiquette
• Good knowledge on computer network system / topology will be an added advantage.
• Meticulous and customer-oriented person
• Required to undertake ad-hoc duties which may be assigned from time-to-time

 

Requirements 

• Degree in Electrical, Electronics or Mechatronics Engineering or equivalent work experience
• At least 8 years relevant experience in customer service.
• At least 5 year of technical hands-on experience on KM products.
• At least 3 year of technical experience of marine positioning system and sensors.
• Experience on Project management and commissioning of new deliveries will be added advantage.
• Pay package will be commensurate with experience

 

Only shortlisted candidates will be notified for interview

 

*Kongsberg employees are reminded to notify their department manager prior to application for any position within the company