Are you a solution driven person? Do you enjoy using cutting edge technologies when solving problems? Are you looking for a position in which you can set direction and help shape our company? And do you want to be a valued part of the critical infrastructure that serves communities across Europe and beyond? If so, then you could be the newest addition to our team as Solution Architect for our Cloud CRM.  

About the role

Be Part of the movement – and play a part in our exciting journey to implement our CRM cloud solution

We are investing heavily in digital technologies which will create a fantastic customer experience through a company-wide digital transformation driven by smart data, automation, modularization, and connectivity.

We believe that digital technologies, and the pace of their adoption, are key driving forces in changing the ways businesses work.
We need you to drive and safeguard the implementation and rollout of our Microsoft CRM cloud solution – and help move our sales processes to the next level.

You will be a part of an Agile team within our Customer Engagement Tribe in the Technology & Innovation division. We are an international, co-located team based in Copenhagen and Istanbul. The team has great autonomy to pursue the goals of our CRM solution in close collaboration with the business adoption team and stakeholders.

What kind of exciting challenges can you expect to meet in this role?:

• You wil get the responsibility to act as a bridge between developers, non-technical team members, and business stakeholders
• You will enable best-in-class Sales Performance and efficiency using standard CRM and Azure-based customizations
• You understand the role of the CRM system in a distributed application landscape, aligning with other system and enterprise architects
• You oversee, design and implement architecturally sound solutions within the CRM and sales domain

Your work as part of the team is to

• Design CRM solution architecture and integrations using APIs and events
• Have a ‘Standard-first’ mindset and seek the opportunities for leveraging standard configuration and tools such as Power Platform before writing custom code
• Write and effectively communicate technical design documents with proposed solutions/recommendations to developers and non-technical stakeholders
• Express and communicate solution architecture using process, data and architecture diagrams
• Occasionally analyse business challenges, needs and communicate requirements to the team
• Facilitate technical workshops

About you 

We think the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills and strong characters bring out the best in us all.

With this in mind, we think that you come with solid experience in design and architecture. Preferably you have experience with Microsoft Dynamics 365 Customer Engagement Module and have been in the role as architect or technical lead on minimum 2 full-cycle CRM implementation projects.   

The ideal person for this position:   

• Have experience with the standard configuration tools of a modern CRM platform (configure entities, fields, forms, views, business-rules, workflows, etc.) and can propose solutions based on standard technology
• Know the boundaries of standard configuration in a modern cloud CRM platform and are able to architect integrations and solutions utilizing APIs and SDK’s (Software Development Kits)
• Are able to design CRM solutions for business processes spanning multiple applications in the marketing and sales technology landscape

As a person you:

• Are self-motivated, and goal-oriented
• Have strong analytical, organizational, and problem-solving capabilities
• Have proven relationship-building skills
• Have a high degree of engagement and ownership

Are we a match? Then what are you waiting for? Apply Now.     

If you think your personality, skills, experience, and ambition match this role, we’d love to hear from you. Send us your resume as soon as possible as we’re keen to meet potential candidates on an ongoing basis.   

Is there something you need to know, we haven’t covered here, please do not hesitate to reach out to Talent Acquisition Consultant & HR Advisor Kristina Andersen at krand@dfds.com    

We look forward to hearing from you.