Customer support is seeking a field service engineer for supporting our regional as well as worldwide customers. The ideal candidate is one having experience on both cargo sensors as well as ICMS. The role also involves providing remote guidance/product support to our customers as well as being part of a knowledge pool giving back end support for the field service team.

 

Responsibilities

• Focus on customer support, commissioning and service on assigned Kongsberg Maritime Merchant & Automation product range 

• Cover service activities in SE Asia and maintain good relationship with existing clients 

• Workshop test and technical preparations 

• Proper preparation and execution of work assigned and ensure performance are met at all times 

• Responsible for generation of service reports, update drawings, cable information database and other relevant documents 

• Provides remote guidance / product support to customers and backend support to the service team 

• Assist our sales department with technical issues 

• Handling pre and post administrative work 

• Required to undertake ad-hoc duties which may be assigned from time to time.

 

Requirements

• Min. Diploma in Electrical / Electronics / Instrumentation / Mechatronics Engineering 

• Relevant working experience in maritime industry 

• Must have excellent co-operative skills, good communication skills, result-oriented and self-motivated 

• Meticulous & methodical approach to remote case handling. 

• Self-driven attitude to find solutions to problems. 

• Passion and patience for handling customers – Service minded 

• Onboard system process knowledge, experience with cargo sensors, distributed control systems,etc 

• Ability to work independently 

• Able to travel overseas on short notice. 

• Pay package will be commensurate with experience.

 

 

Only shortlisted candidates will be notified for interview.