Are you motivated to lead coordination efforts for field service personnel, engage directly with customers, and collaborate across global teams? Join our Global Customer Support (GCS) team in New Orleans as a Service Coordinator and help deliver world-class support for our Merchant Automation and Propulsion portfolio.

Kongsberg Maritime supports a diverse fleet of vessels operating 24/7 across the globe. Our commitment to Determination, Innovation, Collaboration, and Reliability drives every customer interaction and internal decision. We take pride in our technical solutions and aftermarket services, and we’re looking for a skilled Coordinator to help us maintain and grow our leadership in the market.

Key Responsibilities

• Coordinate field service resources across the Americas region in alignment with business needs and performance targets.
• Ensure compliance with Kongsberg Maritime’s Quality Management System (QMS/HSE) and relevant procedures.
• Manage customer communications and prioritize service requests effectively.
• Support technical and operational issues within the GCS network.
• Lead coordination efforts locally and contribute to regional & global support when needed.
• Make decisions in complex resource prioritization scenarios.
• Maintain strong customer relationships and collaborate with global support teams.
• Act as a liaison between Automation & Propulsion, commercial, and technical departments.

Qualifications

• Fluent in English (written and oral);
• Bachelor’s degree or equivalent experience.
• Familiarity with ERP systems (preferably Microsoft Dynamics AX) and CRM.
• Experience with KM GCS processes and Merchant product portfolio.
• Strong organizational and screening skills.
• Prior coordination or field service experience is highly desirable.

Personal Attributes

• Service-oriented and dependable with a proactive attitude.
• Decisive, systematic, and self-motivated.
• Strong communication and collaboration skills.
• Resourceful and goal-driven, with the ability to work independently and in teams.
• Customer-focused, with the ability to guide clients toward optimal KM solutions.

We Offer

• A dynamic and international work environment.
• Career development and growth opportunities.
• Cross-functional collaboration with global teams, vendors, and customers.
• Competitive benefits including retirement and insurance plans.

Location: Kongsberg Maritime Office – New Orleans, LA

Kongsberg Maritime is a technology pioneer, enabling a more sustainable future for our oceans. Our zero-emission integrated technologies advance the maritime industry and solve our customers' toughest problems. With unmatched competence, domain knowledge, innovation, and market reach, we are the trusted maritime partner. Headquartered in Kongsberg, Norway, the company has manufacturing, sales and service facilities in 35 countries.

Our Global Customer Support division is responsible for Kongsberg Maritimes services, upgrades and support in the aftermarket. Our 2300 employees are present in 35 different countries around the world. During the operational lifetime of more than 30.000 installations, we ensure cost-efficient delivery of services, upgrades and spare parts in order to secure availability and predictability to our customers.

KONGSBERG is a leading global technology group. Throughout our proud two-hundred-year history, we have continuously advanced, applying innovative solutions to the needs of our customers, partners and society at large. We believe diversity is our strength. By fostering an inclusive and diverse culture we nurture and ensure space for different perspectives and ideas. We work determined to mature and improve our ability to utilize our diversity and culture of differences to create positive business results.

Protechting people and planet

 KONGSBERG provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.