An exciting opportunity has arisen as Resource Planner, reporting to Regional Manager, Automation & Sensing Solutions.

The Resource Planner is responsible for responding to customers and allocating the proper service engineer for jobs. This position is the “go-to” person for all front-line customer communications regarding service. The chosen candidate will work with the Spare Part and Service support team to accurately fill customer needs and ensure all customers receive timely and accurate responses. This position also requires vast customer support skills as it requires frequent contacts with customers and sister companies/headquarters. 

 

Key Accountabilities:

• Create and review new work orders. Ensure that the correct customer information is set up in ERP and CRM
• Quoting quality and accurate service requests from the customers
• Communicate with the customer before and during the service with all questions related to engineer scheduling and job specifics
• Respond to Kongsberg Maritime 24-hour emergency support and Kongsberg Maritime service desk emails outside of normal business hours
• Be available after-hours for phone calls/ Emails during emergencies to support customers and colleagues
• Interface with other departments (AMS, Logistics, and Finance)
• Responsible for work orders and service appointments regarding service orders
• Debrief with service Engineers and follow up with handover to admin team after service jobs
• Review and approve expenses reports for accuracy
• Participate in KPI and P&Ls meetings and improvement plans
• Stay in close collaboration and attend routine meetings with project depts, and other regional and global coordinators for resource sharing
• Building and maintaining strong relationships with colleagues and customers
• Responsible for CRM service email queues for coordination and respective dept
• Responsible for following current HSE/Export control policies and making sure guidelines are followed for all service trips
• Meet with engineering Group Managers to make final financial decisions on difficult or multi-trip service jobs
• Collaborate with sister company offices regarding warranty services regarding billing, delivery, and job specifics
• Carry out actions when needed to prevent errors within our delivery and scope of work
• Assign all service appointments for resources Suggest improvements on procedures and report needs to Manager
• Monitoring and evaluating service delivery to ensure it meets established quality standards.
• Implementing quality assurance measures to continuously improve service processes
• Additional tasks as deemed necessary by Group Manager/Country Manager

 

Qualifications and Experience:

• Knowledge of Kongsberg Maritime Worldwide organizations, products, deliveries, and customers
• Committed and reliable
• Technical expertise is a plus
• Experience with basic ERP system is a plus
• Knowledge of operating a PC and working with Microsoft Office
• Ability to manage time and meet required deadlines
• Good written and verbal communication in English with both internal and external customers
• High level of customer service skills
• Ability to be self-sufficient
• Positive attitude and ability to work well with others

 

What we can offer

• Competitive compensation packages
• Fully subsidized health & welfare benefits with an option of a high deductible plan which includes an employer contribution towards your health savings account
• Fully subsidized dental and vision coverage
• Up to 5% employer match program
• Flexibility with Paid Time Off
• Career growth opportunities
• Safe and collaborative culture

 

Work location

New Orleans (St Rose), LA

Hybrid work schedule 

 

Kongsberg Maritime is a technology pioneer, enabling a more sustainable future for our oceans. Our zero-emission integrated technologies advance the maritime industry and solve our customers' toughest problems. With unmatched competence, domain knowledge, innovation, and market reach, we are the trusted maritime partner. Headquartered in Kongsberg, Norway, the company has manufacturing, sales and service facilities in 35 countries

Our Global Customer Support division is responsible for Kongsberg Maritimes services, upgrades and support in the aftermarket. Our 2300 employees are present in 35 different countries around the world. During the operational lifetime of more than 30.000 installations, we ensure cost-efficient delivery of services, upgrades and spare parts in order to secure availability and predictability to our customers.

KONGSBERG is a leading global technology group. Throughout our proud two hundred year history, we have continuously advanced, applying innovative solutions to the needs of our customers, partners and society at large. We believe diversity is our strength. By fostering an inclusive and diverse culture we nurture and ensure space for different perspectives and ideas. We work determined to mature and improve our ability to utilize our diversity and culture of differences to create positive business results.

Protechting people and planet

 KONGSBERG provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.