The Maintenance Support Coordinator coordinates Maintenance Improvement System (MIS) tickets within Fleet Management Support – Maintenance and DMS, focusing on high-priority and project-level tickets. The role ensures correct ticket priority, categorization, handler assignment, action planning, follow-up, and progress in line with agreed priorities.

• Support the Team’s goal of keeping ongoing/open MIS tickets below 100 by monitoring ageing and blockers, following up ticket/process owners, and escalating items requiring attention.
• Ensure high-priority and project-level MIS tickets have correct priority, categorization, handler assignment, action plan, follow-up, and progress in line with agreed priorities.
• Support MIS ticket processing through DMS by ensuring required technical documentation is available, consulted, and accurately reflected in ticket handling, AMOS updates, validation, and related maintenance support activities.
• Analyze ticket and project data, cross-reference information against AMOS data, identify required updates or data quality concerns, and recommend practical next steps.
• Prepare clear reports, KPI views, action trackers, ageing summaries, and priority updates to support decision-making and maintain visibility of MIS ticket/project performance.
• Coordinate with ticket/process handlers, stakeholders, and SMEs to keep actions moving, clarify ownership, resolve blockers, and escalate items requiring higher-level decision or technical approval.
• Reduce dependency on the Senior Manager, Fleet Management Support for recurring Maintenance and DMS daily coordination activities, enabling greater focus on strategic transformation activities.

• Coordinate Maintenance Improvement System (MIS) tickets, with focus on high-priority and project-level tickets.
• Ensure correct ticket priority, categorization, handler assignment, action plan, ownership, and progress status.
• Route actions to the correct ticket or process handlers and follow up progress in line with agreed priorities.
• Maintain visibility of ongoing/open tickets, including backlog, ageing, blockers, and items requiring escalation.
• Support the department target of keeping ongoing MIS tickets below 100 through regular monitoring, follow-up, and escalation.

• Coordinate DMS-related follow-up as part of the Maintenance support process.
• Use DMS as the main source of technical documentation for MIS ticket handling, AMOS updates, validation, and recommendations.
• Ensure required technical documentation is available, consulted, and accurately reflected in ticket handling and maintenance support activities.
• Cross-reference ticket/project findings against AMOS data to identify required updates, inconsistencies, or data quality concerns.
• Ensure AMOS updates and maintenance data recommendations are traceable to DMS or other approved technical documentation.

• Extract, clean, validate, and analyse data from MIS tickets, AMOS, and related sources.
• Prepare recurring reports covering ticket status, backlog, ageing, project progress, priorities, KPI status, AMOS update needs, and recurring issue trends.
• Identify trends, blockers, recurring issues, data quality concerns, and improvement opportunities.
• Prepare clear summaries, action trackers, and recommendations to support decisions and next-step alignment.
• Use appropriate Microsoft 365 and reporting tools to improve visibility, consistency, and efficiency of reporting and follow-up.

• Follow up agreed ticket and project priorities to ensure actions are progressing as planned.
• Provide practical next-step recommendations based on data, AMOS information, DMS documentation, maritime engineering understanding, and process knowledge.
• Coordinate with stakeholders and SMEs to clarify ownership, resolve blockers, and keep actions moving.
• Maintain priority lists, action trackers, status updates, working instructions, and process documentation as required.

• Bachelor’s degree in Information Technology, Data Analytics, Data Engineering, Maritime Engineering, or a related technical discipline.
• 2–3 years of relevant professional experience in data analysis, technical support, maritime operations, maintenance, or a related field.
• Preferably with experience as a Senior Data Analyst or in a similar role supporting maritime engineering or vessel maintenance data.
• Practical experience working with maritime maintenance, technical documentation, fleet support processes, or a similar operational environment.
• Strong data analytical skills, with the ability to:
• Analyze ticket, project, and maintenance data.
• Cross-reference and validate AMOS/PMS data.
• Identify trends, discrepancies, data quality issues, and required updates.
• Prepare clear reports, summaries, trackers, KPI views, and data-driven recommendations.
• Translate data and technical findings into practical next-step recommendations.
• Strong practical knowledge of Microsoft Excel and Microsoft 365 tools for reporting, tracking, cross-referencing, data validation, and documentation.
• Working knowledge of Power Query, Power BI, SharePoint/Microsoft Lists, or similar reporting and workflow tools.
• Experience using AI tools, including Microsoft Copilot, to support research, documentation, reporting, data analysis, and insight generation.
• Comfortable working with PMS/AMOS, DMS, MIS/ticketing systems, and other maintenance or project management tools.
• Strong coordination, stakeholder follow-up, and ownership skills, with the ability to manage ticket/project actions and priorities through to closure.
• Ability to coordinate effectively with Subject Matter Experts (SMEs) and other stakeholders to clarify technical or data-related issues and agree on appropriate actions.
• Strong communication and interpersonal skills, with the ability to work effectively with stakeholders across different functions, business cultures, and geographic locations.
• Service-minded, proactive, and confident in escalating risks, delays, unclear ownership, missing documentation, or AMOS/PMS data quality concerns when required.
• Strong ownership mindset and commitment to following actions through to completion.
• Structured and organized, with the ability to manage multiple priorities while maintaining visibility of key actions and deadlines.
• Analytical, data-driven, and detail-oriented, with a strong focus on data accuracy and quality.
• Solution-oriented and proactive in identifying issues and developing practical solutions.
• Able to work effectively both independently and as part of a team.
• Able to deliver high-quality work efficiently and within agreed timelines.
• Adaptable and comfortable working in diverse environments with stakeholders from different business cultures globally.
• Demonstrates a continuous improvement mindset, with a willingness to standardize, simplify, and improve recurring processes.
• Identifies with Hoegh Evi’s values and, where applicable, its leadership principles.
• This position is offered on a fixed-term contract of 12 months (1 year), with the possibility of extension up to 24 months (2 years) based on business requirements.