• Provide first-level support for business applications and assist users with basic system-related issues and requests.
• Support user onboarding and offboarding activities, including account setup, access requests, and coordination with IT teams.
• Assist in managing user accounts, permissions, and access reviews in accordance with IT policies and procedures.
• Support daily administrative tasks related to enterprise applications and operational IT processes.
• Assist in monitoring and tracking application incidents, service requests, and follow-up activities.
• Coordinate with internal IT teams and vendors for issue resolution and support activities when required.
• Maintain and update documentation, user guides, and process records related to supported applications.

• Assist with creation, modification, and deactivation of user accounts for supported applications.
• Support onboarding activities for new joiners, including account readiness and basic IT orientation.
• Support offboarding activities for leavers, ensuring account access and related processes are completed on time.
• Respond to basic user queries and escalate complex issues to the Business Applications Specialist or relevant IT teams.
• Maintain records of incidents, requests, and user access changes.
• Assist with testing and validation during application updates or enhancements.
• Support coordination activities with application vendors and internal stakeholders.
• Perform general administrative and operational support tasks related to business applications.

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field, or currently completing related studies.
• Open to fresh graduates; this is an entry-level role. Prior internship experience or IT support experience is an advantage but not required.
• Basic understanding of Microsoft 365 applications and IT support processes.
• Familiarity with user account management and access control concepts is an advantage.
• Willingness to learn and support enterprise applications such as IFS, AMOS, BASSnet, and OCS.
• Basic troubleshooting and problem-solving skills.
• Demonstrates energy, initiative, and a strong drive to learn.
• Possesses a solution-focused mindset and positive attitude.
• Team player with the ability to work independently when required.
• Able to work efficiently and systematically while delivering results within established timelines.
• Possesses strong verbal and written communication skills.
• Flexible and adaptable, with the ability to work effectively in diverse situations and across different business cultures globally.
• Demonstrates alignment with Hoegh Evi’s values.This position is for 12 months or one (1) year fixed term contract