Company
Kongsberg GruppenApplication deadline
30.11.2023Position function
Engineering (all disciplines)Industry
HoldingselskaperEducational qualification
PåkrevetWork experience
ØnskeligAddress
, Singapore
Singapore
search.country.SINGAPORENumber of positions
1Career-kode
4693901Look here for other jobs from Kongsberg Gruppen
- Updated 13.07.2023
Expired ad
The application deadline for this job opportunity has passed.
Kongsberg Gruppen
IT Engineer (Service Desk)
Holdingselskaper
Position:
IT Engineer (Service Desk)
Overview of Position:
The IT Service Desk Engineer provides IT support services to end-users at all KONGSBERG locations. The role includes supporting end-users onsite, via phone and remotely. The IT Engineer will be reporting under the Regional Service Center – Asia (RSC-A) located in Singapore.
Responsibilities
KONGSBERG IT has 3 IT Regional Service Centers worldwide. We want you to be a part of our IT Service Desk team in Singapore where we perform the following main tasks:
- Incidents and Service Requests
- Follow the Incident Management Process
- 1st line support (and possibly 2nd line support) for all internal users worldwide
- Log all relevant tickets (incidents and service requests) received via walk-in or phone call. Initially handle all incoming tickets received via the ticketing system
- Proper investigation and resolution of tickets
- Proper escalation of tickets that cannot be resolved on your end
- Committing to User Satisfaction
- Keep the user informed/updated of the incident progresse
- Publish system notification when needed
- Create knowledge articles and other information for end users
- Assist local users in Singapore (Secom Office/Tuas Office/PSA Vista)
- Monitoring of infrastructure and business systems
- Asset Management
- Client Setup and Management
- Produce knowledge articles for internal IT use
- Participate in daily handover with the other RSC’s.
- Be part of the weekend and bank holiday support.
- Office hours varies between 0700-1530 and 0900-1730. Office hour may change when there’s a need to back-up other RSC’s.
- Attend to training if necessary - both domestic and overseas
Requirements
- Min a Degree within the IT field
- Experience within IT support for at least a year.
- Service-oriented and Customer focused
- Cooperative and a Team player
- Flexible, responsible and dependable
- Positively contribute to the common environment
- Good communication skills
- Willing to travel
- Eager to learn new skills and obtain new knowledge
- Accountability
- Pay package will be commensurate with experience
Only shortlisted candidates will be notified for interview
*Kongsberg employees are reminded to notify their department manager prior to application for any position within the company
Company
Kongsberg GruppenApplication deadline
30.11.2023Position function
Engineering (all disciplines)Industry
HoldingselskaperEducational qualification
PåkrevetWork experience
ØnskeligAddress
, Singapore
Singapore
search.country.SINGAPORENumber of positions
1Career-kode
4693901Look here for other jobs from Kongsberg Gruppen
- Updated 13.07.2023