Bedrift
Kongsberg GruppenSøknadsfrist
30.11.2023Stillingsfunksjon
Engineering (all disciplines)Bransje
HoldingselskaperUtdanningskrav
PåkrevetArbeidserfaring
ØnskeligAdresse
, Singapore
Singapore
search.country.SINGAPOREAntall stillinger
1karriere-kode
4693901Se her for andre jobber fra Kongsberg Gruppen
- Oppdatert 13.07.2023
Kongsberg Gruppen
IT Engineer (Service Desk)
Holdingselskaper
Position:
IT Engineer (Service Desk)
Overview of Position:
The IT Service Desk Engineer provides IT support services to end-users at all KONGSBERG locations. The role includes supporting end-users onsite, via phone and remotely. The IT Engineer will be reporting under the Regional Service Center – Asia (RSC-A) located in Singapore.
Responsibilities
KONGSBERG IT has 3 IT Regional Service Centers worldwide. We want you to be a part of our IT Service Desk team in Singapore where we perform the following main tasks:
- Incidents and Service Requests
- Follow the Incident Management Process
- 1st line support (and possibly 2nd line support) for all internal users worldwide
- Log all relevant tickets (incidents and service requests) received via walk-in or phone call. Initially handle all incoming tickets received via the ticketing system
- Proper investigation and resolution of tickets
- Proper escalation of tickets that cannot be resolved on your end
- Committing to User Satisfaction
- Keep the user informed/updated of the incident progresse
- Publish system notification when needed
- Create knowledge articles and other information for end users
- Assist local users in Singapore (Secom Office/Tuas Office/PSA Vista)
- Monitoring of infrastructure and business systems
- Asset Management
- Client Setup and Management
- Produce knowledge articles for internal IT use
- Participate in daily handover with the other RSC’s.
- Be part of the weekend and bank holiday support.
- Office hours varies between 0700-1530 and 0900-1730. Office hour may change when there’s a need to back-up other RSC’s.
- Attend to training if necessary - both domestic and overseas
Requirements
- Min a Degree within the IT field
- Experience within IT support for at least a year.
- Service-oriented and Customer focused
- Cooperative and a Team player
- Flexible, responsible and dependable
- Positively contribute to the common environment
- Good communication skills
- Willing to travel
- Eager to learn new skills and obtain new knowledge
- Accountability
- Pay package will be commensurate with experience
Only shortlisted candidates will be notified for interview
*Kongsberg employees are reminded to notify their department manager prior to application for any position within the company
Bedrift
Kongsberg GruppenSøknadsfrist
30.11.2023Stillingsfunksjon
Engineering (all disciplines)Bransje
HoldingselskaperUtdanningskrav
PåkrevetArbeidserfaring
ØnskeligAdresse
, Singapore
Singapore
search.country.SINGAPOREAntall stillinger
1karriere-kode
4693901Se her for andre jobber fra Kongsberg Gruppen
- Oppdatert 13.07.2023