• Do you like to work at the crossroad of technology and people?
• Do you want to drive change and continuous improvement?

If yes, then we are looking for you to join our IT Infrastructure & Operations teams.

As Global Service Manager you will play a pivotal role in enhancing the efficiency and effectiveness of our global service processes. Your primary responsibility will be to analyze existing workflows and work processes, identify areas for improvement, and implement changes that drive IT operation excellence. This position involves being highly visible within Elkem opening for many career opportunities in Elkem.

In Elkem IT Infrastructure & Operations, we offer an inspiring place to work with a professionally strong, fast-paced, and international environment. Our teams strive to provide IT infrastructure and digital employee experience that enable innovation and digital transformation for Elkem.

 

What will you be doing:

• Collaborate with cross-functional teams to lead transformation and identify improvement areas, streamline processes, and eliminate waste
• Enhance Service Management working with framework for change management, service level management, asset management and knowledge base management
• Introduce and implement innovative, user centric solutions that will improve our global IT services and processes
• Set direction, provide a framework through which global services improvement can be delivered and facilitate adoption
• Provide input and feedback to the global teams on how to improve the team performance, reliability, and efficiency

We think you should have:

• A master's degree in IT, engineering, innovation, or a related field. Relevant work experience may compensate for lack of formal education
• At least 3 years of experience in service management, preferably in a global environmen
• Strong experience in applying lean, agile principles and design thinking methodology
• Excellent analytical, problem-solving, and communication skills
• Fluency in English, both written and spoken. Fluency in French, Scandinavian or Chinese is a plus

Elkem's values form the foundation for the way we do business. We expect that your work is based on involvement, respect, precision, and continuous improvement.

Position report to IT Infrastructure & Operations Director.

Location: Kristiansand, Oslo or Lyon.

Travel is expected.

Elkem may conduct a background check to confirm the information provided by candidates during the recruitment process. Relevant candidates will be informed of this.