An exciting opportunity has arisen as Front-End Coordinator, reporting to the Customer Front-End Manager, in the Global Customer Support (GCS) division. You will be a part of a global team under the Business Development and Process Improvements department, providing frontline services for our Global Customer Support division. The team works based on the “follow the sun concept’’ which is an 8-hour shift rotation between the APAC, EMEA and AMERICAS regions to provide around the clock support for our customers.

In this position, you will be responsible for the daily operations of our phone support and email services in the EMEA shift (08:00-16:00 CET), providing assistance to both external and internal customers at Kongsberg Maritime.

 

Key accountabilities

• First line phone support
• Collaboration with GCS personnel worldwide
• Contribute to streamlining and improving our Front-End process
• Administration of our tools and database
• Prepare training materials and conduct trainings
• Produce work instructions

 

Qualifications and experience

• Customer-oriented and service-minded
• Familiarity with ERP systems
• Experience with MS Office 365, MS Dynamics 365 is considered an advantage
• Fluency in English is a requirement, both written and verbally
• Knowledge of Kongsberg Maritime’s products

 

This employment may require security clearance by the Norwegian National Security Authority. For more information visit www.nsm.no.

You are able to

• act on own initiative, make things happen and accept responsibility for the results
• comply to company rules and procedures and execute plans with commitment and determination
• use a methodical and systematic approach, plan ahead, define clear priorities and allocate resources effectively
• communicate in a clear, precise and structured way
• co-operate well with others, share knowledge, experience, information and support others in the pursuit of team goals

 

What we can offer

• International work environment and multidisciplinary team collaboration
• An inspiring and safe work environment
• Competitive pay and benefits
• Competitive terms including attractive insurance policies and pension schemes
• We offer flexible working hours and the option to work remote or from home office

 

Work location
Kongsberg, Horten, Trondheim or Ålesund

Point of contact
Małgorzata Chmiel, Customer Front End Manager +48 604475175

Applications will be evaluated on an ongoing basis.

Kongsberg Maritime, a subsidiary of KONGSBERG, is a global marine technology company, providing innovative and reliable technology solutions for all marine industry sectors including: merchant, offshore, subsea and naval. Headquartered in Kongsberg, Norway, the company has manufacturing, sales and service facilities in 34 countries. Kongsberg Maritime is part of KONGSBERG, an international, knowledge-based group delivering high-technology systems and solutions to clients within the oil and gas industry, merchant marine, defense and aerospace.

Our Global Customer Support division is responsible for Kongsberg Maritimes services, upgrades and support in the aftermarket. Our 2300 employees are present in 35 different countries around the world. During the operational lifetime of more than 30.000 installations, we ensure cost-efficient delivery of services, upgrades and spare parts in order to secure availability and predictability to our customers.

At Kongsberg, we believe in tackling challenging problems and delivering extreme performance for extreme conditions.  We do that through excellent products and services developed for delivering the greatest benefits to our customers.

WORLD CLASS – through people, technology and dedication