Are you ready for new challenges?

An Offshore Navigation Field Service Engineer will primarily work with systems such as gyro compass systems, motion and heading sensors, position systems, voyage data recorder, ECDIS, bridge navigation watch and alert system, among others, software, and hardware in delivery, after sales and upgrade situations on both current and earlier versions of KM Offshore Navigation Systems. The position involves extensive traveling (100 + days a year), both planned and on call on commissioning and service-jobs.

WORLD CLASS – through people, technology, and dedication


Qualifications / Skills:

• Technical education, bachelor’s degree in electronics/mechatronics/electric engineer, or equivalent combination of experience/education in the related professional field
• Be customer oriented and “service minded”
• Passion and patience to support customers and internal stakeholders
• Ability to handle simultaneous activities and work in a hectic environment
• Must be able to travel on short notice
• Must be comfortable with extended travel activity and work tasks controlled by our customers
• Be a team worker, with excellent cooperative skills towards colleagues and customers
• Manage English as the official “work language”
• Ability to work independently, self-driven

Tasks:

• Provide excellent level of support to customers by phone, e-mail, and at site, both onshore and offshore
• Provide customer support, through commissioning and service on assigned Field Service product range
• Supply technical assistance during on-call assignments regarding HW/SW issues
• Attend CATs, Dry-Docking and Sea trials during commissioning and regular service trips
• Responsible for reporting errors or defects on equipment delivered from KM, and suggest improvement actions
• Provide technical assistance to Sales, After sales, customer, and Offshore Navigation team
• Provide correct documentation when requested
• Responsible for updating CRM, databases and documentation after regular services according to Global Customer Support processes
• Develop own qualifications by participating at internal / external courses and education

What we can offer
• An exciting and important position working for the world-leading supplier of maritime solutions
• International work environment and multidisciplinary team collaboration
• An inspiring and safe work environment
• Personal development and career opportunities
• Competitive salary
• Benefits above the law
• Health & welfare benefits
• Paid vacation time
• Career growth opportunities
• Savings fund

Work location
Veracruz, México with substantial worldwide travel


Closing date: October 22nd, 2023


Kongsberg Maritime, a subsidiary of KONGSBERG, is a global marine technology company, providing innovative and reliable technology solutions for all marine industry sectors including merchant, offshore, subsea, and naval. Headquartered in Kongsberg, Norway, the company has manufacturing, sales, and service facilities in 34 countries. Kongsberg Maritime is part of KONGSBERG, an international, knowledge-based group delivering high-technology systems and solutions to clients within the oil and gas industry, merchant marine, defense, and aerospace.


Our Global Customer Support division is responsible for Kongsberg Maritime services, upgrades, and support in the aftermarket. Our 2300 employees are present in 35 different countries around the world. During the operational lifetime of more than 30.000 installations, we ensure cost-efficient delivery of services, upgrades, and spare parts in order to secure availability and predictability to our customers.


At Kongsberg, we believe in tackling challenging problems and delivering extreme performance for extreme conditions. We do that through excellent products and services developed for delivering the greatest benefits to our customers.