DFDS operates 3 shortsea routes out of Belgium. Ghent, where DFDS Belgium also operates a multimodal terminal, operates 6 sailings per week to/from Gothenburg. Once per week Brevik in Norway is also called. In Zeebrugge DFDS operates 4 sailings per week to/from Gothenburg and 1 sailing per week to/from UK & Norway. The Customer Service for these activities is located in Ghent and we are now looking for a new Customer Service Supervisor to strengthen our team.

Main responsibilities
The role of Customer Service Supervisor requires people management, ownership and a thorough understanding of shipping.
You will supervise, coordinate and train our Customer Service Executives to ensure an optimal team spirit, customer satisfaction and communication with operations. This entails the below responsibilities

• Daily support of Customer Service Team
• Handle and promote bookings. Optimize vessel utilization by close communication with customers, customer service in Sweden & Norway and operations
• Co-operate with operational teams
• Coordination with operational, commercial and customer service colleagues in Sweden & Norway
• Integral part of the team and able to actively support and act as a backup in case of need
• Work and leave planning Customer Service Team
• Back-up to the Customer Service Manager Agency

DFDS Belgium is looking for a Customer Service Supervisor Agency A challenging role in the core of our shortsea activity in Belgium Where DFDS provides daily sailings to and from Scandinavia
Knowledge & skills

• High focus on people’s well-being and satisfaction. Willing to take ownership and responsibility
• Good coaching skills, teamwork and flexible mindset
• Problem solving mindset/ability to manage conflicting priorities
• Language skills: fluent in Dutch and English is required.
• Knowledge of transport documents (CMR, IMDG and custom documents)
• Fluent with office applications (Excel, Powerpoint, Word,…)
• Several years of experience in shipping & logistics

What does DFDS offer
You will be working in a dynamic environment for a leading shipping & logistics company in Europe and the port of Ghent

• DFDS Culture : Customer driven, teamwork and continuous improvement are in our DNA
• Fulltime contract for an unlimited period
• A competitive salary with extra legal benefits like hospital insurance, group insurance and meal vouchers of € 8
• Internal and external training available to improve different types of skills
• Opportunities to develop yourself, your colleagues and your customers. And if the ambition is there, opportunities to grow within the DFDS Group
• DFDS is a strong company with a strong focus on corporate responsibility values