£10,300 pro rata

Do you have a passion for delivering a great customer experience, enjoy being on the move at sea & on land, along with putting a smile on everyone’s face? DFDS, Europe’s leading ferry operator, is looking for part time Customer Experience Host(s) based in Dover

As a Customer Experience Host you will look after our guests who travel with DFDS by coach, you will care for our customers from the start to finish of their itinerary. You will be responsible for the customer journey from boarding the coach, to checking in at port, whilst sailing onboard our vessels, visiting our new Duty-Free stores in Calais or Dunkirk along with the onward journey to their final destination. Working 20 hrs. per week over 2 days, this is a 6-month fixed term position.

You will need to continually offer an informative and engaging environment when travelling with our customers, coach itineraries can be long days with early start times or late finishes, your upbeat spirit will guarantee our guests have a fantastic experience when travelling with DFDS. Sometimes everything does not always go to plan, remaining calm under pressure will need to be one of your key strengths, with excellent interpersonal skills.

The role requires travel to France; therefore, applicants must be able to comply with the entry requirements and have a full valid passport.

Applicant must be over 18 due to H&S reasons. 

If you could be one of our Customer Experience Hosts and think you have what it takes to create engagement and promote the best possible experience for our coach guests, please send us your CV!

 

Now about what we can give you.  You’ll be able to access some fantastic benefits such as:

• Life assurance cover
• Contributory company pension scheme
• Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips
• Regular Team social events for employees and families
• Full employee assistance programme including:
• Proactive financial, emotional, mental, and physical health care support including face to face counselling, fast 24/7 access to a GP, a second medical opinion and legal support for colleagues and their family
• Huge range of retail discounts from high street and online retailers
• Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and much more
• Access to Thrive, our award-winning Wellbeing platform
• Access to mental health first aid and opportunity to join support webinars with a focus on all areas of positive wellbeing

 

Who We Are…. DFDS provides shipping and transport services in Europe, generating annual revenues of EUR 1.9bn. To over 8,400 freight customers, we deliver high performance and superior reliability through shipping and port terminal services, and transport and logistics solutions. For six million passengers, we provide safe overnight and short sea ferry services. Our 10,000 employees are located on ships and in offices across more than 20 countries. DFDS was founded in 1866, is headquartered in Copenhagen, and listed on Nasdaq Copenhagen.

 

Interested? Apply now!   If you’re looking for a varied role and have a desire to work in one of Northern Europe’s leading shipping and logistics company, please send us across your CV!