£9.50 per hour (c. £19,824.00 pa)

 

On board our passenger ships, ensuring we deliver the very best service to our customers is paramount.  We’re growing as a business and to ensure we can maintain our strong service delivery; we’re looking for a Customer Experience Apprentice to join us based in Dover.

 

Working alongside our Head of Customer Experience, Steve, your primary focus will be to guarantee a fantastic service is delivered to our customers.  Steve spends lots of time on board our ships, talking with customers and colleagues to ensure that our customers enjoy every part of their travel on our vessels.  We’ll need you to support Steve with this, so you’ll be spending time on board our ships doing just that – you’ll absolutely need a passport for this role!

 

On the rare occasion we receive some feedback, we’ll need you to jump on the investigation and communicate with our customer.  We pride ourselves in quick resolutions and we’ll need you to have the ability to act efficiently to action this.  You’ll be conducting customer satisfaction surveys and collecting data using methods such as interviews, questionnaires, and focus groups – we need you to be comfortable to talk to customers and our colleagues at all levels. 

 

Interacting with mystery shoppers, you’ll be sharing the feedback with the team, and we’d love you to make suggestions for any improvements to our products and services.  You’ll be a real champion of the Passenger Rights Regulation 1177/2010.

 

You’ll have a great mentor in Steve, and we can really guarantee that in this role you’ll be working hard but having bucket loads of fun along the way – it really is a great opportunity to work with a fantastic line manager, and to ensure that we are delighting our customers.

 

Sound too good to be true?  Now about what we can give you.  You’ll be able to access some fantastic benefits such as:

 

• Life assurance cover
• Contributory company pension scheme
• Holiday Purchase Scheme
• Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips
• Full employee assistance programme including:
• Proactive financial, emotional, mental and physical health care support including face to face counselling, fast 24/7 access to a GP, a second medical opinion and legal support for colleagues and their family
• Huge range of retail discounts from high street and online retailers
• Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and much more
• Access to Thrive, our award-winning Wellbeing platform
• Access to mental health first aid and opportunity to join support webinars with a focus on all areas of positive wellbeing

 

Who We Are…. DFDS provides shipping and transport services in Europe, generating annual revenues of EUR 1.9bn. To over 8,400 freight customers, we deliver high performance and superior reliability through shipping and port terminal services, and transport and logistics solutions. For six million passengers, we provide safe overnight and short sea ferry services. Our 10,000 employees are located on ships and in offices across more than 20 countries. DFDS was founded in 1866, is headquartered in Copenhagen, and listed on Nasdaq Copenhagen.  In the UK, DFDS prides itself on having signed the Armed Forces Covenant and membership of the Apprenticeship Diversity Champions Network.  We have just been added to the CILT top 30 Logistics Providers List!

 

Interested? Apply now!   If you’re looking for a varied role and have a desire to work in one of Northern Europe’s leading shipping and logistics company, please send us across your CV!