Kongsberg Discovery, a subsidiary of KONGSBERG, is a global technology company, providing innovative and reliable technology solutions for all marine industry sectors including merchant, offshore, subsea, and naval. Headquartered in Horten, Norway, the company has manufacturing, sales, and service facilities internationally. Kongsberg Discovery is a market leader in systems for positioning, surveying, and navigation. We are determined to provide our customers with innovative and reliable marine electronics that ensure optimal operation both on and under the sea.

At KONGSBERG, we believe in tackling challenging problems and delivering extreme performance for extreme conditions. We do that through excellent products and services developed for delivering the greatest benefits to our customers. 

WORLD CLASS – through people, technology, and dedication

For inspiration and more info watch this video and visit: Kongsberg website

What we can offer you:

• Competitive compensation packages
• Fully subsidized health & welfare benefits for employee (discounted costs for family members) with an option of a high deductible plan that includes an annual employer contribution towards your health savings account ($1500 for family, $750 for employee only, and prorated depending on date of hire)
• Fully subsidized dental and vision coverage
• Up to 5% employer match program
• Flexibility with Paid Time Off
• Safe and collaborative culture
• Professional and personal development and career opportunities
• We offer the possibility to work with sustainable and exciting solutions for the future

An exciting opportunity has arisen as a Bench/Service Technician, reporting to our Factory Service Manager and working closely with the local team in Lynnwood.

 

POSITION SUMMARY:

The Service Technician will perform in-house repairs, customer support via phone and email, and completed service visits as needed.  Our technicians work closely with all departments including shipping, sales, and finance. 

ROLE AND RESPONSIBILITIES:

• Works with the Operations Manager to ensure day to day service requests are satisfied.
• Provides customer support via phone, remote via team viewer, email, and in person as needed.
• Performs equipment evaluations, troubleshooting to board level, quotes and repairs of all equipment.
• Set up and test new systems from stock prior to shipment.
• Utilize internal systems including Microsoft Dynamics CRM and Axapta to track repair projects.
• Utilize Microsoft TEAMS and One Note for tracking and collaboration.
• Submit parts requests for inventory needs and repairs; monitors stock levels for forecasting based on usage levels.
• Creates repair estimates and sends to customer for approval.
• Completes repairs using parts and time allotted in estimate.
• Verify sales/repair orders have all necessary hardware on the sales order.
• Documents all work for future reference.
• Educates customers and end users on proper operation, maintenance, and hygiene of products, as well as product upgrades for the best hardware performance.
• Assists engineering and sales personnel as needed.

YOU ARE ABLE TO:

• Carry out service and support for our equipment and customers.
• Able to lift 20lbs overhead, stand for long periods, and have no bending restrictions.
• Identify and report incidents, improvements, and needs to Operations Manager.
• Independently prioritize and complete work tasks for the assigned repair, service visit, or project.
• Track metrics related to the service department such as repair time, cost per repair, etc.

QUALIFICATIONS AND EDUCATION REQUIREMENTS:

• Must be a US citizen that is able to be cleared at least to the Secret Level.
• Ability to get a TWIC card & passport.
• Willingness to travel - Internationally at times.
• AA or Military preferred.
• Prefer basic understanding of marine industry, fishing environments, and wheelhouse electronics.
• Ability to read technical drawings and use an oscilloscope and multimeter.
• Be customer orientated and “service minded”.
• Work independently while being quality minded in all aspects of the job.
• Be a team player and a motivated self-learner.
• Good communication skills via phone, remote, and email.
• Dedication and desire to build a long career within the technical field.

 

Work Location: Lynnwood, Washington

Travel within US and Internationally including Norway, Canada, and Spain for training.

Pay Range: $35.00 - $40.00/hr. plus overtime (DOE)

 

KONGSBERG provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.