Role and responsibilities：

• Lead and drive proactively GCS Sales activities towards dedicated customers for all products in KM in cooperation with responsible product group, including usage of established sales reporting tools
• Secure ‘one KM’ towards our customers, including coordination GCS customer meeting activities towards customers
• Marketing activity per customers, to ensure GCS Products recognitions by customers, ie campaigns/service letter/system upgrades/life cycle management
• Perform Maintenance planning activities towards customers. Secure cooperation with spares, technical support, sales support and after marked product sales teams per products.
• Secure Service agreement for customers considered strategic important, GCS Top Mgt to approve agreements
• Ownership of customer in GCS and responsible of maximizing customer satisfaction, includes customer’ escalation point of contact.
• Main contact person GCS for defined customer, make sure customer get in contact with the right department/persons in our organization per intervention
• Preferably prepare commercial proposals for new functionality, modifications and retrofit/refit/conversion solutions in accordance with KM product lifecycle philosophy whenever suitable and approved by product sales division. (GCS)
• Ensure familiarization and understanding of customer’s fleet and operation to proactively offer relevant products and services
• Communication within departments in GCS Sales and Global Sales & Marketing
• Contribute to budgeting and forecasting process
• Maintain existing and new customer information in CRM system
• Make sure that ‘Align Process’ is followed
• Complete and report agreed KPI`s
• Actively participate in Continuous Improvement Projects initiatives to drive sales in the aftermarket
• Travelling as required

Qualifications and skills:

• Marine Machinery or Marine Electrical Engineering education or equal.
• 5+ years working experience and 2+ years sales experience
• Cleary defined precedents for negotiation.
• Track record of successfully delivering Sales campaigns.
• Cultural awareness including experience of international environment.
• Experience of tactical planning.
• Knowledge of KM products and services.
• Knowledge of customer requirements capture.
• Awareness of relevant industries / competitors