Aftermarket Sales Manager, China

Kongsberg Gruppen


Role and responsibilities:

  • Lead and drive proactively GCS Sales activities towards dedicated customers for all products in KM in cooperation with responsible product group, including usage of established sales reporting tools
  • Secure ‘one KM’ towards our customers, including coordination GCS customer meeting activities towards customers
  • Marketing activity per customers, to ensure GCS Products recognitions by customers, ie campaigns/service letter/system upgrades/life cycle management
  • Perform Maintenance planning activities towards customers. Secure cooperation with spares, technical support, sales support and after marked product sales teams per products.
  • Secure Service agreement for customers considered strategic important, GCS Top Mgt to approve agreements
  • Ownership of customer in GCS and responsible of maximizing customer satisfaction, includes customer’ escalation point of contact.
  • Main contact person GCS for defined customer, make sure customer get in contact with the right department/persons in our organization per intervention
  • Preferably prepare commercial proposals for new functionality, modifications and retrofit/refit/conversion solutions in accordance with KM product lifecycle philosophy whenever suitable and approved by product sales division. (GCS)
  • Ensure familiarization and understanding of customer’s fleet and operation to proactively offer relevant products and services
  • Communication within departments in GCS Sales and Global Sales & Marketing
  • Contribute to budgeting and forecasting process
  • Maintain existing and new customer information in CRM system
  • Make sure that ‘Align Process’ is followed
  • Complete and report agreed KPI`s
  • Actively participate in Continuous Improvement Projects initiatives to drive sales in the aftermarket
  • Travelling as required

Qualifications and skills:

  • Marine Machinery or Marine Electrical Engineering education or equal.
  • 5+ years working experience and 2+ years sales experience
  • Cleary defined precedents for negotiation.
  • Track record of successfully delivering Sales campaigns.
  • Cultural awareness including experience of international environment.
  • Experience of tactical planning.
  • Knowledge of KM products and services.
  • Knowledge of customer requirements capture.
  • Awareness of relevant industries / competitors