Position Summary

The Aftermarket Sales Manager – Lead and drive proactively Aftermarket Sales activities towards dedicated customers for all Automation products in Kongsberg Maritime in cooperation with responsible product group, deliver aftermarket sales growth targets.

Accountability

• Lead and drive proactively Aftermarket Sales activities towards dedicated customers for all automation products in KM in cooperation with responsible product group, including usage of established sales reporting tools.
• Marketing activity per customers, to ensure Kongsberg Maritime Automation Products recognitions by customers, ie campaigns/service letter/system upgrades/life cycle management.
• Perform Maintenance planning activities towards customers. Secure cooperation with spares, technical support, sales support and aftermarket product sales teams per products.
• Secure Service agreement for customers considered strategic important.
• Ownership of customer to maximize customer satisfaction, includes customer’ escalation point of contact.
• Main contact person for defined customer, make sure customer get in contact with the right department/persons in our organization per intervention.
• Prepare commercial proposals for new functionality, modifications and retrofit/refit/conversion solutions in accordance with Kongsberg Maritime product lifecycle philosophy.
• Ensure familiarization and understanding of customer’s fleet and operation to proactively offer relevant products and services.
• Communication within departments in Aftermarket Sales and Global Sales & Marketing.
• Maintain existing and new customer information in CRM (Customer Relationship Management) system.
• Make sure that ‘Align Process’ is followed.
• Development and delivery of individual sales plan, sales pipeline and weekly report.
• Delivery of individual sales budget.
• Travelling as required.

Wanted Qualifications & Skills

• Marine Engineering education or equal.
• 5+ years working experience and 2+ years sales experience
• Cleary defined precedents for negotiation.
• Track record of successfully delivering Sales campaigns.
• Cultural awareness including experience of international environment.
• Experience of tactical planning.
• Knowledge of KM products and services.
• Knowledge of customer requirements capture.
• Awareness of relevant industries / competitors