Vice President Customer Success
Join our high caliber team and become Vice President Customer Success.
Kongsberg Digital is a provider of next-generation software and digital solutions to customers within the Maritime, Oil & Energy and Utilities industries. We are on a mission to digitalize these industries, and to support our growth, we are now looking for a Vice President Customer Success to join our Energy department.
The Customer Success team is responsible for engagement management, customer adoption of our solutions, and growth of KDI’s impact within our customers' digital transformation efforts. We seek to continuously improve how we work with our clients, how we work together as a team, and how we develop as individuals.
Do you want to work for a company that creates the technology of tomorrow? Are you a person with great attention to details, have a passion for your field of work and who are looking for the next smart career move?
If yes, then this role is made for you.
As our VP Customer Success you will be responsible for the team that has overall value realization of our largest customers post-sale, including the definition and execution of their customer success plan, the achievement of their business goals, and the adoption of our product to drive greater ROI and satisfaction.
What you will do:
- develop long-term relationships with your portfolio of assigned customers, connecting with key business executives and IT stakeholders
- developing an understanding of customers business requirements and goals, and how they are using our products
- ensure that KDIs customers achieve their desired outcomes and renew their subscription
- be a proven project manager, and mentor other customer success team members
This role is focused on 2nd generation revenue and will work closely with Sales and Account Management teams in cross-functional pods aligned around a specific industry.
- 10+ years of experience in customer-facing roles with responsibility in software customer success, project delivery, sales, and/or management consulting
- Familiarity with Gainsight or equivalent technology is preferred
- A Bachelor´s in Business, Engineering, Computer Science or similar (Masters/MBA preferred)
- Experience from industrial digitalization projects or product development of IoT, cloud solutions, or machine learning models
- A rich understanding of customer success methodologies and practices including (but not limited to) segmentation, customer journey, customer health scoring, etc
- Knowledge of heavy asset industry – oil & gas, power & utilities, or manufacturing
- Comfortable and confident in running executive system review meetings, engaging with C-level sponsors
Good communication skills, orally and written, in both Norwegian and English is a prerequisite.
Here in Kongsberg Digital we can offer you a lot, but mostly...
- Exciting challenges and possibility to develop yourself working with other highly competent peers
- Great career opportunities and possibility for personal development within a dynamic and innovative company
- A high level of flexibility
- Competitive compensation and good benefits
Does this sound like the next smart career step for you? Then join us on our journey to World Class - through People, Technology and Dedication.
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