Who are we… At DFDS people mean the world to us. We aim to attract and retain the best talents, provide challenge and opportunity for personal development. We also make sure that you know what a difference you make to our business and how you can be proud of building one of Northern Europe’s largest shipping and logistics companies. 

The Role… This vacancy is within the DFDS Control Tower based out of Coventry. We work on behalf of a major Frozen food retailer with close links to other DFDS sites and contracts based through the UK. Be part of a high performing team who deliver great service to our customers in the most cost-effective solution possible.

 The role itself will be varied with a combination of planning and operational tasks which differ from day to day.

• Support other team members in problem solving, carrying out root cause analysis and driving improvements.
• Build strong relationships with operational members and other sites so we can service our customers’ needs.

• Determined, competitive and can-do positive attitude
• Continually deliver towards KPI targets and provide recommendations for continuous improvement

• Develop an understanding of DFDS IT systems such as Velocity and Mandata.
• Good IT skills covering Microsoft packages.
• Communicate directly with our customers, listening to their needs and giving them great customer service.
• Be reactive to the needs of the business, flexing what the priorities are on any given day.
• Create a cost effective plan that meets the needs of our business and our customers.

What we do for you… We offer you an interesting workplace and a key role in a growing international company. You will get to work with many different professional groups and be part of a successful, forwarding thinking team. For the right candidate there will be great opportunities for professional growth.