An exciting opportunity has arisen as Technical Account Manager (TAM), reporting to Global Operations Manager for Fleet Lifecycle Performance. In this role you will be a part of a global team of dedicated technical account managers with responsibilities within different fleet segments. You will be responsible for a portfolio of customers. You will be a connection point between our customers, our different product groups, and the after-sales team.

The Technical Account Manager’s main function is to be a dedicated contact point for our most valued customers, to secure our customers a most profitable and efficient operation. Our customers demand up-time on their assets and strive to keep total cost of ownership as low as possible. In this there is an opportunity for GCS Energy and Control (GCS E&C) to act as a reliable partner using our competence providing after-market product solutions and services.

Innovate for a better world with us. Protechting People and Planet drives every solution.

 

What you will be doing

• Be KM GCS E & C main contact person for a portfolio of customers.
• The TAM will be an escalating point for the customer with regards to the KONGSBERG Follow the Sun concept and the 24/7 ongoing operation between the customer and KONGSBERG
• Provide obsolescence and Life Cycle Management analysis fleet wide to be able to inform the customer about recommended maintenance, modification, and upgrade work in due time before scheduled maintenance stops/dockings
• Contribute to preparing commercial proposals for new functionality, modifications and/or replacement products in accordance with KM product lifecycle philosophy.
• Monitor and provide feedback on service and maintenance agreements
• Follow up and visit assigned customers on a regular basis.

We think you should have

• Bachelor's Degree or similar, relevant experience may compensate for a formal degree
• Experience with the marine industry is an advantage
• Experience from Project management and or Coordination is an advantage
• Commercial interest and understanding.
• Good communication skills in English, both written and spoken

 

At KONGSBERG, we believe that diversity fuels innovation. We encourage you to apply, even if you do not meet every requirement.  Your unique perspective is valuable to us. Your skills, attitude and perspective could be exactly what we are looking for! 

This employment may require security clearance by the Norwegian National Security Authority, clearance through Civil Aviation Authority or a background check. Please note that this might affect the offer process or employment.

You are able to

• act on own initiative, make things happen and accept responsibility for the results
• build a useful network of contacts and relationships and utilizes it to achieve objectives
• understand the organization's informal rules and structures and utilize political processes effectively to get things done
• use a methodical and systematic approach, plan ahead, define clear priorities and allocates resources effectively
• communicate in a clear, precise and structured way
• co-operate well with others, share knowledge, experience, information and support others in the pursuit of team goals

 

Why join us

• An exciting and important position working for the world-leading supplier of maritime solutions
• Be part of a diverse team spread across several countries, embracing collaboration and cultural diversity.
• Competitive pay and benefits, including attractive insurance policies and pension schemes.

 

KONGSBERG's strength is in unity. Diverse minds, protechting people and planet, drive innovation worldwide.

Where you will be working
Any KM location World Wide

Interested in knowing more? Contact
Geir Wolland Jacobsen, Global Operations Manager , +47 95885514

Kongsberg Maritime is a technology pioneer, enabling a more sustainable future for our oceans. Our zero-emission integrated technologies advance the maritime industry and solve our customers' toughest problems. With unmatched competence, domain knowledge, innovation, and market reach, we are the trusted maritime partner. Headquartered in Kongsberg, Norway, the company has manufacturing, sales and service facilities in 35 countries.

Our Global Customer Support division is responsible for Kongsberg Maritimes services, upgrades and support in the aftermarket. Our 3400 employees are present in 35 different countries around the world. During the operational lifetime of more than 30.000 installations, we ensure cost-efficient delivery of services, upgrades and spare parts in order to secure availability and predictability to our customers.