Technical Account Manager

An exciting opportunity has arisen as Technical Account Manager (TAM), reporting to Operations Manager for Fleet Lifecycle Performance. In this role you will be a part of a team of dedicated technical account managers with responsibilities within different fleet segments. You will be responsible for a portfolio of Service agreements. You will be a connection point between our customer, our different product groups and the aftersales team

The Technical Account Manager’s main function is to follow up on Service Agreements, to secure our customers a most profitable and efficient operation. Our customers demand up-time on their assets and strive to keep total cost of ownership as low as possible. In this there is an opportunity for GCS Integrated Solution Service to act as a reliable partner using our competence providing after-market product solutions and services.

Key accountabilities

• Be KM GCS main contact person for a portfolio of customers with Service Agreements (SA)
• The TAM will be an escalating point for the SA customer with regards to the KONGSBERG Follow the Sun concept and the 24/7 ongoing operation between the customer and KONGSBERG
• Provide obsolescence and Life Cycle Management analysis fleet wide to be able to inform the customer about recommended maintenance, modification, and upgrade work in due time before scheduled maintenance stops/dockings
• Contribute in preparing commercial proposals for new functionality, modifications and/or replacement products in accordance with KM product lifecycle philosophy
• Monitor and provide feedback on service and maintenance agreements
• Follow up and visit assigned service agreement customers on a regular basis

Qualifications and experience

• Relevant Bachelor's Degree or similar, relevant experience may compensate for a formal degree
• Experience with the marine industry is an advantage.
• Commercial interest and understanding.
• Good communication skills in English, both written and oral.
• Accept travelling, as required.
• Experience from Project management and or Coordination is an advantage

You are able to

• act on own initiative, make things happen and accept responsibility for the results
• make an impact, convince and persuade others and promote plans and ideas successfully
• build a useful network of contacts and relationships and utilize it to achieve set goals
• understand the organization's informal rules and structures and utilize political processes effectively to get things done
• use a methodical and systematic approach, plan ahead, define clear priorities and allocate resources effectively

What we can offer

• An exciting and important position working for the world-leading supplier of maritime solutions
• International work environment and multidisciplinary team collaboration
• An inspiring and safe work environment
• Personal development and career opportunities
• We offer flexible working hours

 

Work location
Kongsberg or Horten

Point of contact
Geir Wolland Jacobsen 95885514

Kongsberg Maritime, a subsidiary of KONGSBERG, is a global marine technology company, providing innovative and reliable technology solutions for all marine industry sectors including: merchant, offshore, subsea and naval. Headquartered in Kongsberg, Norway, the company has manufacturing, sales and service facilities in 34 countries. Kongsberg Maritime is part of KONGSBERG, an international, knowledge-based group delivering high-technology systems and solutions to clients within the oil and gas industry, merchant marine, defence and aerospace

Our Global Customer Support division is responsible for Kongsberg Maritimes services, upgrades and support in the aftermarket. Our 2300 employees are present in 35 different countries around the world. During the operational lifetime of more than 30.000 installations, we ensure cost-efficient delivery of services, upgrades and spare parts in order to secure availability and predictability to our customers.

At Kongsberg, we believe in tackling challenging problems and delivering extreme performance for extreme conditions.  We do that through excellent products and services developed for delivering the greatest benefits to our customers.

WORLD CLASS – through people, technology and dedication