Overall Tasks & responsibilities 

• To manage customer service inquiries and support sales that will provide a professional and competent aftermarket support to all Kongsberg Customers, performing according to the company Quality Assurance guidelines, governance and strategic initiatives, contributing to KM and company goals and revenues.
• To assure that KM Governance and trade guideline procedures are understood and followed.
• To coordinate and assist in general enquiries and answer the company incoming service requests / arranging service activities (in cooperation with the Service Manager and the Service Planner) as well as assist customers requesting trouble shooting (by contacting the relevant Product Centers).
• To maintain a 24-hour on call service support including weekends and holidays.

 Service & Sales Tasks & responsibilities 

• Service Engineers allocation
• Service Engineers UR monitoring
• Service Engineers Service Reports monitoring
• Dry Dock Planning
• Invoicing of Service Jobs (check of technician expenses, overtime, etc. related to the service jobs being executed)
• Monitor that the agreed Service Jobs executed on board Greek / Cypriot vessels abroad in line with agreed service process.

 Sales related Tasks and Responsibilities

• Close cooperation with the Aftermarket Sales Managers to explore and harvest the remaining potential of the customers with who Kongsberg Group maintains certain installed base
• Contribute in actively chasing opportunities related with the ongoing campaigns
• Work together with the Aftermarket Sales Managers to prepare strategic customer meetings and design Long Term Service Agreements, by providing technical insight of the systems installed and the need for service/spare parts and potential for refits/retrofits that will occur in the future
• Dry Docking Plan to be utilized for confirming regular / preventive maintenance Service Jobs

Accountabilities & Measurements 

• YoY Sales Growth in Aftermarket Revenues generated by Greek & Cypriot Customers on P&E , DMMC Product Areas, irrespectively of where the service jobs/spares/updates/refits get delivered worldwide (Account Sales related measurement)
• YoY Sales Growth in Aftermarket Revenues on P&E & DMMC Product Areas, registered under the Greek P & L Entity (Port Sales related measurement)
• Ensure compliance of Service Engineers with the Remuneration and Benefits Policy agreed

 Skills and Requirements 

• Experience in the wider Shipping Industry for at least 5 years
• Experience related to specifically Ships Service or Ship Supply Services active in the Shipping Sector would be a plus.
• Technical Education (BSc. MSc, or equivalent) would be a plus
• Technical and Commercial Understanding
• Performance Driven self-orientation
• Team working mentality
• Ability to coordinate and orchestrate a team working remotely and in different timezones
• Customer facing technical and/or business support experience                                                 
• Understanding of the change control and logistics processes
• Technical understanding of the product
• Contractual Understanding
• ERP experience
• Project Management

 

The position will be reporting to the Managing Director/Head of Sales of Greece and Cyprus (direct reporting line) as far as the Sales Support Tasks are concerned and will be also maintaining a dotted reporting line to the Service Manager in Greece.