This role will liaise between main office and customers from South-East Asia, Oceania and other part of the world on all aspects of pre-commissioning/commissioning, maintenance and operation of Kongsberg’s Underwater Acoustic and Seatex product range, reporting to KM Malaysia office.

 

Responsibilities:

• Focus on customer support, commissioning and service on assigned Kongsberg Maritime Underwater product range, including rental project at all stage.
• Technical manning on desk / mobile device for remote support as require by KM Global Customer Support world-wide framework.
• Maintain good relationship with existing clients
• Proper preparation and execution of work assigned 
• Responsible for generation of service reports, update drawings, cable information database and others
• Ensure performance are met at all times
• Pre and post work administrative
• Commissioning, Service and repair of KM supplied underwater Systems.
• Workshop test and technical preparation.
• Liaison between customers and main office on all aspects of pre-commissioning/ commissioning, maintenance and operation of the systems
• Position will cover South-East Asia, Oceania and possibly other part of the world
• Required to undertake ad-hoc duties which may be assigned from time-to-time.

Requirements

• Able to handle stress.
• Good written and oral skill (English)
• Good customer etiquette
• Proficient in basic MS office applications
• Good knowledge with survey software and various marine survey data format.
• Good knowledge on computer network system / topology.
• Meticulous and customer oriented person
• Ensure customers’ satisfaction and on quality of services
• Team player
• Willing to travel for overseas assignment
• Able to travel on short notice

Experiences

• At least 1-year relevant experience in customer service.
• At least 1-years of direct technical hands-on experience on Single/Multi beam system.
• At least 1 years of direct technical hands-on experience on hydro-acoustic system.
• Functional test and verification including signal tracing, use of lab equipment such as oscilloscope, frequency counter, impedance meter etc (preferred).
• Underwater survey experience / underwater positioning system.
• Technical experience with underwater sonar / hydrography / oceanography sensors.
• Technical experience or understand Marine / Underwater Survey equipment’s on-board.
• Technical experience with Marine navigational and positioning equipment (preferred)
• Pay package will be commensurate with experience.

 

 Only shortlisted candidates will be notified for interview.