Overview of Position

This role will liaise between main office and customers from South-East Asia, Oceania and other part of the world on all aspects of pre-commissioning/commissioning, maintenance and operation of Kongsberg’s Dynamic Positioning (DP) product range.

 

Responsibilities

• Focus on customer support, commissioning and  service on assigned Kongsberg Maritime Dynamic Positioning/ Bridge product range
• Technical manning on desk / mobile device for remote support as require by KM Global Customer Support world-wide frame work
• Maintain good relationship with existing clients
• Proper preparation and execution of work assigned 
• Responsible for generation of service reports, update drawings, cable information database and others
• Ensure performance are met at all times
• Pre and post work administrative
• Workshop test and technical preparations
• Liaison between customers and main office on all aspects of pre-commissioning/ commissioning, maintenance and operation of the systems
• Position will cover South-East Asia, Oceania and possibly other part of the world
• Required to undertake ad-hoc duties which may be assigned from time-to-time

 

Requirements

• At least 3 year relevant experience in customer service
• At least 1 year of technical hands-on experience in maritime industry with background in automation, navigation, bridge or DP systems
• Technical experience with marine/offshore environmental sensors or understand marine positioning system (preferred)
• On-board system process knowledge, experience with radio and electrical equipment operation and interference and/or experience with C++ Programming will be an added advantage
• Good knowledge on computer network system / topology will be an added advantage
• Meticulous and customer-oriented person
• Good customer etiquette; Ensure customers’ satisfaction and on quality of services
• A team player and able to handle stress
• Good written and communication skill
• Proficient in basic MS office applications
• Able to travel for overseas assignment on short notice
• Pay package will be commensurate with experience

 Only shortlisted candidates will be notified for interview