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Kongsberg Gruppen

Service Admin

Holdingselskaper

There has never been a more exciting time to work in Kongsberg Maritime than right now. With us, you will be in forefront of enabling the business to achieve their objectives. You will be joining the organization at a time when digital innovation is key to the success of the company, and we want people to help us shape this journey.

We are currently seeking a dynamic and enthusiastic Service Admin to join our team. The department is a part of the Global Customer Support (GCS) division. Kongsberg Maritime GCS delivers customer support activities to vessel owners based and/or operating worldwide. The discrete product areas, which we support, are Dynamic Positioning, Navigation, Integrated Control, Thruster Control, Automation and Energy solutions.

Location: Cape Town, South Africa

Key Responsibilities:

  • Customer Support invoicing, cost control, arrange delivery. Maintaining overview, follow up of outstanding and collections.
  • Maintain the Service, Spares requests and tools as: CRM mailbox forwarding/processing enquiries as necessary, maintain collaborative relationship within GCS operation, Aftermarket sales and other key stakeholders within the company.
  • Processing of Customer Support Engineer Expenses (TEV’s, Zalaris)
  • Preparation, issuing and expediting of Purchase Orders
  • Be a part of the support operation and ensure that all communication and customer requests are given the right attention/priority and response.
  • Proactively follow up on all inquiries to ensure continuous progress and proper action towards customers.
  • Assist and Collaborate with KM network in technical and operational issues.
  • Collaboration with technical advisors & engineers, service coordinators, products responsible, and supply chain to meet customer needs across locations or regions in KM network.
  • Participate in improving GCS operation, as required.
Qualifications:
  • Technical or Financial background from college or similar.
  • Systematic and structured.
  • Commercial awareness and proactive mindset.
  • Strong customer and team focus.
  • Fluency in English verbally and in writing.

General product knowledge / Technical knowledge on KM systems, or operational equipment within the maritime business is considered as an advantage.

Skills that are considered advantageous to have:

  • Compliance & Export Control
  • ERP
  • CRM
  • ProArc
  • TeamCenter
  • Business management system

What we offer

  • Working in an internationally environment/stable company.
  • Participation in various trainings and other forms of raising skills and competences.
  • Unique atmosphere in a team sharing expertise.
  • Collaboration with various departments and disciplines within our global organization.
  • Attractive salary and benefits.
  • Interesting experience and opportunity for personal development.

 
Point of contact:
Pierre Marais
General Manager - Kongsberg Maritime South Africa

Our Global Customer Support division is responsible for Kongsberg Maritimes services, upgrades and support in the aftermarket. Our 2300 employees are present in 35 different countries around the world. During the operational lifetime of more than 30.000 installations/vessels, we ensure cost-efficient delivery of services, upgrades and spare parts in order to secure availability and predictability to our customers.

KONGSBERG is a leading global technology group. Throughout our proud two-hundred-year history, we have continuously advanced, applying innovative solutions to the needs of our customers, partners and society at large. We believe diversity is our strength. By fostering an inclusive and diverse culture we nurture and ensure space for different perspectives and ideas. We work determined to mature and improve our ability to utilize our diversity and culture of differences to create positive business results.

Kongsberg Maritime is a technology pioneer, enabling a more sustainable future for our oceans. Our zero- emission integrated technologies advance the maritime industry and solve our customers' toughest problems. With unmatched competence, domain knowledge, innovation, and market reach, we are the trusted maritime partner. Headquartered in Kongsberg, Norway, the company has manufacturing, sales and service facilities in 35 countries.

Protechting people and planet

 

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