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Senior User Experience Researcher to SEB in Solna

Do you want to uncover the truth of what our customers need, and help guide our company and our different agile teams to make informed decisions through qualitative research?

We are excited to be looking for a Senior User Experience Researcher with boundless curiosity to join SEB Kort’s User Experience team in our stunning new offices in Arenastaden.

SEB Kort Bank AB is a fully owned subsidiary of the SEB Group with approximately 600 employees operating in Sweden, Denmark, Finland, and Norway. SEB Kort’s business targets are two strategic areas: corporate and consumer. In both areas, SEB Kort works from three different brand perspectives consisting of our own brands, which are Spendwise and Eurocard, the SEB brand as well as several partner brands (SAS, Circle K, SJ, DNB, OP, and more).

SEB Kort has a leading market position in corporate cards, payment solutions, and travel administration in the Nordic countries and we are proud of being the second largest issuer of Mastercard corporate cards in Europe.

About the job
You will join our growing UX team of skilled and multi-faceted User Experience Designers collaborating across all departments involved in the product discovery and development process.

You will be responsible for developing holistic understanding of user behaviours, needs, challenges, and motivations through qualitative research methods. You will plan, conduct and analyse research initiatives to discover new opportunities, inspire stakeholders, and support agile teams to deliver what customers need. You will work closely with data scientists to combine quantitative and qualitative research methods to understand user behaviours, as well as with UX design leads and product managers to define experiment hypothesis, facilitate and assist research and user testing. You will regularly consolidate research findings into concise, accessible, and actionable data to be shared across organisation.

At SEB, UX is not an afterthought, but rather an integral part of everything we do. Research is well integrated in our way of working with established processes for recruiting customers and performing research to help organisation take informed decisions.  You will be part of a bigger UX community consisting of over 50 highly competent UX designers and researchers. Together you will have access to some of the most competent co-workers in the business, as well as using your own experience to contribute to a more customer focused SEB, knowing our customers, their needs, and upcoming trends.

We can proudly say that we have educated 2000 employees in Service Design, and the number is constantly rising.

Who are you?
To succeed in this role, you need to have at least 3 years' experience within user research, preferably with a behavioural science education, strong abilities to plan, design and execute qualitative customer research using different methods. You have experience in driving conceptual and strategical research to support experiments in an agile way of working and are skilled in developing visualisation methods such as personas, impact maps, user journeys and value proposition canvases, that can be used in specific initiatives or on a companywide level.

You help everyone involved in the business development empathize with a holistic perspective of the customer that is cross channel, cross product, cross organization, and you are passionate about being an ambassador for our users, sharing user insights and discovering future areas of development. We are looking for a team player who thrives when working in a collaborative environment. Having experience in UX, Design and Service Design methods is a plus.

Learn more about working at SEB

It is our fundamental belief that inclusion and diversity is crucial for our future   success. We strive to   have an inclusive, value-driven culture where employees feel valued, respected and involved irrespective of who they are, what they believe or where they come from.

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We welcome your application!
Attach your CV and personal letter describing yourself and how you can contribute to the SEB Kort’s UX team. Since we are evaluating candidates continuously, please feel free to send in your application today, but no later than January  31st, 2021. If you have any questions about the position please contact Nadja Durovic, Customer Experience Lead at +46 70739 24 42, or by mail