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Kongsberg Gruppen

Resource Planner Coordinator - LATAM


The Resource planner is responsible for responding to customers and allocating the proper service engineer for jobs. Aiding and supporting customers.

The Resource planner is the “go-to” person for all front-line customer communications regarding service. All customers will receive timely and accurate responses. This position requires vast customer support skills as it requires frequent contacts with customers and sister companies/headquarters. This Coordinator will work with the Spare part and Service support team to accurately fill customer needs.



  • Create and Review new work orders. Ensure that the correct customer information is set up in ERP and CRM
  • Quoting quality and accurate service requests from the customer
  • Communicate with the customer before and during the service with all questions related to engineer scheduling and job specifics
  • KMI 24-hour emergency support and KMI service desk emails outside of normal business hours
  • Interface with other departments (AMS, Logistics, and Finance)
  • Responsible for Work orders and Service appointments regarding service orders
  • Debrief with service Engineers and follow up with handover to admin team after service jobs
  • Review and approve expenses reports for accuracy
  • Participate in KPI and P&Ls meetings and improvement plans
  • Stay in close collaboration and attend routine meetings with project depts, and other regional and global coordinators for resource sharing
  • Responsible for CRM service email queues for coordination and respective dept
  • Responsible for following current HSE/Export control policies and making sure guidelines are followed for all service trips
  • Meet with engineering Group Managers to make final financial decisions on difficult or multi-trip service jobs
  • Collaborate with sister company offices regarding warranty services regarding billing, delivery, and job specifics
  • Additional tasks as deemed necessary by Group Manager/Country Manager


  • Carry out actions when needed to prevent errors within our delivery and scope of work
  • Assign all service appointments for resources
  • Suggest improvements on procedures and report needs to Manager


  • Knowledge of KM Worldwide organizations, products, deliveries, and customers
  • Committed and reliable
  • Technical expertise is a plus
  • Experience with basic ERP system is a plus
  • Knowledge of operating a PC and working with Microsoft Office
  • Ability to manage time and meet required deadlines
  • Good English written and verbal communication with both internal and external customers
  • High level of customer service skills
  • Ability to be self-sufficient
  • Positive attitude and ability to work well with others


Veracruz, Mexico