Bedrift
Kongsberg GruppenSøknadsfrist
23.03.2023Bransje
HoldingselskaperUtdanningskrav
PåkrevetArbeidserfaring
ØnskeligAdresse
, Veracruz
Veracruz
search.country.MEXICOAntall stillinger
1karriere-kode
5075198Se her for andre jobber fra Kongsberg Gruppen
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Kongsberg Gruppen
Resource Planner Coordinator - LATAM
Holdingselskaper
The Resource planner is responsible for responding to customers and allocating the proper service engineer for jobs. Aiding and supporting customers.
The Resource planner is the “go-to” person for all front-line customer communications regarding service. All customers will receive timely and accurate responses. This position requires vast customer support skills as it requires frequent contacts with customers and sister companies/headquarters. This Coordinator will work with the Spare part and Service support team to accurately fill customer needs.
Responsibilities:
- Create and Review new work orders. Ensure that the correct customer information is set up in ERP and CRM
- Quoting quality and accurate service requests from the customer
- Communicate with the customer before and during the service with all questions related to engineer scheduling and job specifics
- KMI 24-hour emergency support and KMI service desk emails outside of normal business hours
- Interface with other departments (AMS, Logistics, and Finance)
- Responsible for Work orders and Service appointments regarding service orders
- Debrief with service Engineers and follow up with handover to admin team after service jobs
- Review and approve expenses reports for accuracy
- Participate in KPI and P&Ls meetings and improvement plans
- Stay in close collaboration and attend routine meetings with project depts, and other regional and global coordinators for resource sharing
- Responsible for CRM service email queues for coordination and respective dept
- Responsible for following current HSE/Export control policies and making sure guidelines are followed for all service trips
- Meet with engineering Group Managers to make final financial decisions on difficult or multi-trip service jobs
- Collaborate with sister company offices regarding warranty services regarding billing, delivery, and job specifics
- Additional tasks as deemed necessary by Group Manager/Country Manager
Authority:
- Carry out actions when needed to prevent errors within our delivery and scope of work
- Assign all service appointments for resources
- Suggest improvements on procedures and report needs to Manager
Competence:
- Knowledge of KM Worldwide organizations, products, deliveries, and customers
- Committed and reliable
- Technical expertise is a plus
- Experience with basic ERP system is a plus
- Knowledge of operating a PC and working with Microsoft Office
- Ability to manage time and meet required deadlines
- Good English written and verbal communication with both internal and external customers
- High level of customer service skills
- Ability to be self-sufficient
- Positive attitude and ability to work well with others
Location:
Veracruz, Mexico
Bedrift
Kongsberg GruppenSøknadsfrist
23.03.2023Bransje
HoldingselskaperUtdanningskrav
PåkrevetArbeidserfaring
ØnskeligAdresse
, Veracruz
Veracruz
search.country.MEXICOAntall stillinger
1karriere-kode
5075198Se her for andre jobber fra Kongsberg Gruppen