Are you a committed team player, who can lead and motivate others? Do you have a very keen eye with attention to the finer detail? We’re passionate about delivering an excellent service to our customers and stakeholders and we are looking for a Manifest Controller to join our current team. If you’re looking for a role within a dynamic, enthusiastic & fast paced environment, with a willingness to succeed… we have the opportunity for you!

Working Mon - Sun, days, and nights as part of a 12-hour shift pattern, you will be tasked with overseeing the booking and check in system, whilst managing & utilising the vessel capacity for a shared space charter on two channel routes on a rotational basis. This will include liaising the lane plan with P&O operatives in the process. Dealing with shipping manifests, check in records, along with confidential passenger information, it is imperative that discretion is applied but the data accuracy is of the highest quality. This will ensure that allocations are adhered to & discrepancies can be investigated expediently. Effective communication is imperative when managing schedules, delays or cancellations with the Duty Operations Manager and other appropriate parties. You will be part of a dedicated team, assisting the Operations Supervisor, with cash handling and the relevant associated procedures for this, whilst constantly delivering high standards of service & documentation, when liaising with the applicable authorities. Monitoring CCTV systems, creating statistics and compiling the ‘voyage envelope’ in line with company policies.

We ideally seek someone who has proficient experience and extensive knowledge of DFDS operating systems such as Seabook & Phoenix as well as the Microsoft Office package. Prior knowledge of our customer accounts, dealing with tourist & freight bookings, as well as a high level of expertise of MCA requirements, including liaising with DHB, Terminal Control, Police, Customs & Immigration is a prerequisite. Detailed understanding of IMDG code is essential.

Now about what we can give you.  You’ll become part of a great business who take our people development seriously.  You’ll be able to access some fantastic benefits such as:

• Life assurance cover
• Contributory company pension scheme
• Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips
• Regular Team social events for employees and families
• Full employee assistance programme including:
• Proactive financial, emotional, mental, and physical health care support including face to face counselling, fast 24/7 access to a GP, a second medical opinion and legal support for colleagues and their family
• Huge range of retail discounts from high street and online retailers
• Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and much more
• Access to Thrive, our award-winning Wellbeing platform
• Access to mental health first aid and opportunity to join support webinars with a focus on all areas of positive wellbeing

Who We Are…? DFDS provides shipping and transport services in Europe, generating annual revenues of EUR 1.8bn. To over 8,000 freight customers, we deliver high performance and superior reliability through shipping and port terminal services, and transport and logistics solutions. For six million passengers, we provide safe overnight and short sea ferry services. Our 7,000 employees are located on ships and in offices across 20 countries. DFDS was founded in 1866, is headquartered in Copenhagen, and listed on Nasdaq Copenhagen.

Interested? Apply now!  If you’re looking for a varied role and have a desire to work with one of Northern Europe’s leading shipping and logistics company, please send us across your CV!