DFDS A/S currently have a vacancy for an IT Support Technician to join our office in Copenhagen. You will work in an interesting workplace as a key person within in a growing international company. You will get to work with many different professional groups and for the right candidate there will be great opportunities for personal and professional growth.

 

Main responsibilities

Primary responsibilities will be to provide client support and technical issue resolution via E-Mail, phone and other electronic medium. You should be pro-active in your approach and support other members of the Support Team to help develop skills and knowledge with respect to front-line support. You will provide first and second line IT support to the users of the Company’s Computer and Telephony Systems. More specifically, you will:

• Redirect or escalate support requests to the appropriate member of the IT Support Department.
• Deploy PCs and associated peripherals including new installations and the redeployment of existing equipment.
• Install and configure software to agreed standards under the direction of the company policy.
• Maintain the existing PCs and peripherals to standards determined by the company policy, by performing upgrades, new installations and carrying out routine procedures.
• Assist in the compilation of the Support Centre's technical documentation, guidelines and procedures and ensure they are disseminated to users.
• Provide, at all times, a professional, courteous and rapid response to individual users

 

Preferred candidate profile

You have exceptional strategic capabilities, with a passion and drive for success in a fast-paced deadline driven environment and with a minimum of 3 years’ experience in a similar position. As a person, you are passionate to learn and understand new technologies/best practices. You are a team player who actively share knowledge. You have good documentation skills, and you exhibit a customer service mindset and a good sense of urgency and prioritization. Danish language skills are preferred. English skills a must.

 

APPLY NOW!

If you find the job interesting and you fulfill the expectations, please submit your CV and application in English. We will evaluate applications on an ongoing basis. All applications will be treated confidentially.

Please contact Torben Rasmussen at +45 23381505 or torben.rasmussen@dfds.com for questions about the position. The position will be filled as soon as possible.

DFDS is committed to equal employment opportunities regardless of race, color, ancestry, religion, gender, national origin, sexual orientation, age and citizenship.