DFDS has successfully undergone major changes and growth in recent years and today we are an integrated shipping and logistics company with more than 12 000 employees in 20 countries around Europe. We are constantly growing and developing to meet both our customers’ needs and to be a great place of work for all. Our Passenger Organization is now looking for a Groups Sales Manager to join our Global Sales & Customer Care team to strengthen the market further.

 

About the role

Our Sales Development team are responsible for making travel offers and subsequent bookings for our conference and private group customers on our Oslo-Frederikshavn-Copenhagen route.  The team look after our customers from start to end so a keen eye for detail, friendly persona and can-do attitude is very important.

As Group Sales Manager you will be an active part of the team, i.e., ensure that approx. 75% of your time is ‘production time’, you will constantly optimize internal as well as external sales processes.  This will ensure your team can work smarter with reduced manual work and thereby growing efficiency.  All while continuously monitoring budget vs. actual numbers and make sure that activities are in place to close potential gaps.   To excel in these tasks, you will have to collaborate closely particularly with Field Sales and wider Sales Operations teams but also with all other stakeholders including finance, product and revenue management internally, and MICE, Travel Agents, Tour Operators, Event Specialists externally to name some.

Some of your key responsibilities would be:

• Present leadership for a team of approx. 7 people based in CPH and OSL, dealing with group business on the Oslo-Frederikshavn-Copenhagen
• Drive a competitive, high-performance team culture filled with energy, sales and service focus.
• Develop, strengthen, and align products, offer creation and group bookings and enquiries for our MICE and Private Group customers with primary route focus on Oslo-Frederikshavn-Copenhagen and secondary on other DFDS routes.
• Build relationships with key customers and other relevant players in the markets, mainly DK and NO.
• Standardise manual work where possible in order to optimise and digitalise.

Location – Either our office at the port terminal in central Oslo, Vippetangen, or our brand-new HQ in Copenhagen.  You will report to Head of Sales Operation.

 

Who are you?

We are looking for someone who has a genuine interest in people and strong people skills, has a willingness and ability to be agile, flexible and self-motivated and is strong in processes and optimisation You must be a strong believer in feedback as a tool to develop, with a personality that challenges status quo and sees change as a natural way of developing a business as well as a person.

You must have a structured way of working with good planning and excellent customer service skills.

You ideally have quality, relevant experience from a similar role, and it is an advantage if you have experience from working within the travel industry.

Other Critical requirements:

• Fluent Norwegian/Danish and English language essential (verbal and written)
• Microsoft Office

 

How can I apply?

If you want to join us, please register, and send in your application as soon as possible. 

If you have questions about the position, please contact Head of Sales Operation Janet Donaldson. 

 

Become one of us!

We will offer you an opportunity to make a real difference in a growing international company. We aim to attract and retain the best talents, provide challenge and opportunity for personal growth and development. By being inclusive and embracing our differences we get the best from everyone and an even greater result. Join our team and be part of our success as one of Northern Europe’s largest shipping and logistics companies.

We look forward to receiving your application!