The After Sales & Service Department at Nel serves 70+ customers worldwide to secure reliable flow of hydrogen production and optimized performance on the delivered equipment. We are offering services as, but not limited to; troubleshooting during operation, service and maintenance programs, technical inspections, part replacements and spare part management.

As a Digital Lead in the After sales & Service department, you will have the overall responsibility for building digital service portfolio toward our existing and future customers

Your main areas of responsibility and tasks

• Build and develop digital service portfolio toward our customers
• Be a key player in choosing and developing a digital platform for Nel Hydrogen
• Day-to-day operation of the digital platform
• Assist customers to get an overview on status and performance of Nel Hydrogen equipment at their sites and installations
• Proactively give customers support and technical advice during operation
• Give input to internal product improvement programs
• Contribute to sale of digital services

It is perfect if you have experience from

• development of digital services
• developing and usage of cloud-based services
• implementing security in cloud-based services
• technology or project organizations with strict requirements for HSE, quality, and security
• leading technical discussions and negotiations with clients
• technical project management
• managing international customers and have a cross cultural mindset

Education
Bachelor/Master in Computer Science/IT is preferred, but candidates with other technical education and relevant experience are welcome to apply. We encourage graduates to apply for the position.

Personal qualities

• Be service-minded and solution-oriented with the ability to see potential for improvement
• Take the initiative, be analytical, systematic and independent
• Be easygoing and a strong team player both towards internal and external customers
• Strong problem-solving mindset to effectively support customers’ needs and also challenging existing solutions with new perspectives
• Be able to work systematically, analytically and independently in a hectic and changing environment
• Be proactive, structured, accurate and have a positive attitude
• Have good communication and collaboration skills
• Be fluent in English and Norwegian, oral and written

Opportunities in Nel

• Work in an international, demanding and fun environment
• Great career opportunities in a fast-growing company
• High degree of personal development and responsibility
• Highly qualified co-workers who are more than willing to share their knowledge and experi-ence
• Help save our planet with clean energy in a fast-growing market