An exciting opportunity has arisen as Customer Support Engineer, reporting to Operations Manager, GCS UK. In this role, you will be a part of the customer support team delivering support to our customers. You will be responsible for providing first line technical support for our range of offshore marine products. Working mainly with hardware and software on vessels with existing Kongsberg systems fitted.

Key accountabilities

• Provide technical support of Offshore Marine, Subsea and Positioning division products to customers, sales staff, customer support staff and rental staff by telephone, email and customer visits.
• Complete service jobs on equipment delivered by Kongsberg Maritime to a satisfactory level.
• Carry out installation, commissioning and upgrades of products and functions delivered by Kongsberg Maritime.
• Assist Operations Manager in solving long term technical problems together with technical staff in Norway.
• Report problems and improvements back to product responsible departments and or product
• Ensure communications from customers receive a response within acceptable time frame.
• Document upgrades and other changes made to Kongsberg Maritime systems following service and installation visits and report to documentation authority.
• Maintain and update CRM, and other service databases.
• Maintain and update your technical knowledge on products delivered by KM.
• Promote improvements, upgrades and aftersales opportunities to customers.
• Promote correct use of KM procedures, processes, service tools and databases.
• Regular travel within the UK and Ireland to support UK customers and additional frequent travel outside the UK to support global customers.

 Qualifications and experience

• Technical education in Electronics, Computer Science or Applied Science
• Demonstrable hands-on experience of electronics in the field or base
• Have offshore experience or be prepared to travel offshore which requires maintaining valid offshore survival and offshore medical certification. Training and medicals provided by the company.

 You are able to:

• use a methodical and systematic approach, plan ahead, define clear priorities and allocate resources effectively
• analyse complex issues and problems and come up with rational judgments
• demonstrate specialist knowledge and expertise in own area
• communicate in a clear, precise and structured way
• co-operate well with others, share knowledge, experience, information and support others in the pursuit of team goals

 What we can offer

• An exciting and important position working for the world-leading supplier of maritime solutions
• Professional development and career opportunities
• Competitive pay and benefits

Work location
UK, reporting to Aberdeen

Point of contact
Stuart McGruther

Kongsberg Maritime, a subsidiary of KONGSBERG, is a global marine technology company, providing innovative and reliable technology solutions for all marine industry sectors including: merchant, offshore, subsea and naval. Headquartered in Kongsberg, Norway, the company has manufacturing, sales and service facilities in 34 countries. Kongsberg Maritime is part of KONGSBERG, an international, knowledge-based group delivering high-technology systems and solutions to clients within the oil and gas industry, merchant marine, defence and aerospace

Our Global Customer Support division is responsible for Kongsberg Maritimes services, upgrades and support in the aftermarket. Our 2300 employees are present in 35 different countries around the world. During the operational lifetime of more than 30.000 installations, we ensure cost-efficient delivery of services, upgrades and spare parts in order to secure availability and predictability to our customers.

At Kongsberg, we believe in tackling challenging problems and delivering extreme performance for extreme conditions.  We do that through excellent products and services developed for delivering the greatest benefits to our customers.

WORLD CLASS – through people, technology and dedication