DFDS Seaways Ghent is looking for a Customer Service Employee.

Position Summary:
Responsible for receiving and handling bookings for the different DFDS Routes out of Belgium on a day to day basis with a high focus on quality and a good service towards the customers. Build up and maintain a good commercial relationship with our customers. Ensure the day to day operations in the Customer Service department are handled efficiently and accurately.

WHAT THE ROLE ENTAILS:

Bookings/Agency

- Process bookings with accuracy and in accordance with customers’ requirements
- Stimulate and promote B2B bookings
- Actively pursue volumes to fill the ships
- Assist in invoice queries
- Handle customer complaints/questions with care
- Create voyages in the system accurately and timely
- Check hazardous cargo on segregation and enter accurate in the system
- Communicate required documentation towards relevant Authorities

Customer Service

- Ensure customer requests are handled in a timely and professional manner creating and sustaining customer satisfaction and loyalty  
- Maintain a high level of customer service attitude within the team at all times
- Drive overall focus on client needs
- Respond promptly to queries and follow up on all complaints and problems as a representative of the company 
- Work with sales departments to support sales initiatives and customer service requests

Communication

- Promote all “value-added” service possible to the customers
- Communicate smoothly with Terminal Operations, Gatehouse and Sales Departments
- Timely communication to all parties involved about delays or other matters related to their shipments

General

- Propose/suggest/implement structural improvements and savings in all matters to ensure the department’s efficiency & cost effectiveness 
- Take initiative, and drive change where required
- Ensure constant care in all matters

WHAT WE ARE LOOKING FOR:

Skills Required

- Language Skills: Fluency in Dutch and English is required. French is a plus
- Fluent with Office applications (Excel, PowerPoint)
- Knowledge of Hazardous Cargo regulations is a plus

Background

- Logistics education or equal by experience
- A transport/operational background is a plus
- Knowledge of Liner Operations / Roro Operations is a plus

Competences

- Accurate
- Flexible
- Self-supporting
- Good Interpersonal and communicative skills
- Commercial attitude
- Hands-on and pro-active attitude

Please send your application and CV directly to jobs.belgie@dfds.com no later than 31 October 2021. More information regarding this vacancy and other vacancies within DFDS you will find on www.dfdsgroup.com/careers. If any specific questions about the content of the role, please contact Geert van Laere, Customer Service Manager on gelae@dfds.com