Customer Service Coordinator
26,000 - 28,000 EUR
Are you as passionate about customer service as us? We want our customers to have the best experience, and we are looking for a new colleague to join us to deliver this passion!
During the last 12 months, our business has been growing and we have centralised our booking team to Rosslare; so we’re looking to expand our team. If you’re looking for a 9-5 Monday to Friday job, this isn’t the role for you. Our operation runs constantly so we need you to be super flexible, working 5 varied days, you’ll be dealing with customers on the phone and by email to place bookings for cargo from Rosslare and Dunkirk. You’ll also be uploading information on dangerous goods on our systems so we need you to be accurate and able to work with a variety of systems – don’t worry, we don’t expect you to have system knowledge, we can train you on our inhouse programs.
Everyday you’ll deal with different customers and different queries, so we need you to be customer focussed and be able to be a quick thinker and enjoy variety. If you have a gregarious nature, but enjoy working as part of a team, willing to take responsibility and make informed decisions, then please get in touch with us. Ideally you will have previous experience of working in a customer facing role, with the ability to multitask as you’ll be working in the heart of logistics processing all bookings and handling customer enquiries efficiently.
All culminating in safeguarding and enhancing the service level offered by DFDS and surpassing our client expectations. It’s a full-on busy role, so if you’re looking for a challenge where every day is different, this is the position for you!
Now about what we can give you. You’ll become part of a great business who take our people development seriously. You’ll be able to access some fantastic benefits such as:
Who We Are…. DFDS provides shipping and transport services in Europe, generating annual revenues of EUR 1.9bn. To over 8,400 freight customers, we deliver high performance and superior reliability through shipping and port terminal services, and transport and logistics solutions. For six million passengers, we provide safe overnight and short sea ferry services. Our 10,000 employees are located on ships and in offices across more than 20 countries. DFDS was founded in 1866, is headquartered in Copenhagen, and listed on Nasdaq Copenhagen.
Interested? Apply now! So, if you have a desire to work in one of Northern Europe’s leading shipping and logistics company, please send us across your CV!