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Customer Service Coordinator

Who are we… DFDS Logistics operates in over 20 countries inside Europe, using 3000 trailers, 3000 containers, 750 swap bodies and 300 trucks to ensure excellent customer service. People matter and we continuously seek to attract, develop and retain employees to enforce our position as an industry leader.

The role… As the key point of contact for our customers throughout the UK and Ireland, the Customer Service Coordinator will be required to deliver a high level of customer service at all times, in a fast-paced logistics environment. Main duties will include arranging collections and deliveries, taking bookings, providing updates to customers, daily invoicing and close liaison with the transport teams to keep costs low and service levels high. This is initially a 6 month fixed term contract


Duties and Responsibilities… 

  • Receive customer orders and create accurate bookings on DFDS systems and customer online portals
  • Provide quotations and update system to provide transport colleagues with all information required to arrange transport both locally and throughout the UK
  • Timely and accurate daily completion of customer reports and participation in daily calls with customers
  • Maintain and update haulier log; customer log; issue log; Customer KPIs and internal Delivery On Time Volume tracker 
  • Timely and accurate daily completion of invoicing reports for key customers
  • Timely and accurate completion of traffic reports
  • Maintain effective communication channels with customers
  • Provide timely solutions as transportation issues arise
  • Any other duties as required  


Essential Criteria…

  • Excellent oral & written communication skills
  • Expert knowledge of MS Office in particular Excel
  • GCSE Maths & English Grade C, or equivalent
  • Experience in prioritising a personal workload
  • Attention to detail and accuracy in work
  • Previous experience dealing with customers
  • The ability and willingness to take on added responsibilities & learning


What we do for you… We offer you an interesting workplace in a growing international company. You will get to work with many different professional groups. For the right candidate there will be great opportunities for professional growth.

Interested… If you have a working knowledge of a similar environment/ role and have excellent customer service, please submit your CV and application in English as soon as possible, we will evaluate applications on an ongoing basis.