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    Jotun AS
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    Kjemi og kjemisk Industri / Produksjon
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Customer Service Coordinator

Jotun U.A.E. with its main office in Dubai and 3 branches within gulf region is one of the leading paint manufacturers and has been the market leader in the Middle East since 1975. Jotun's product range includes: Decorative, Protective, Marine, Floor, Concrete Protection, Powder and Intumescent Coatings, bearing a solid testament to the company's reputation of being a single source solution for all clients.

Jotun has been tremendously successful thanks to its solid and distinguished work culture and core values; Loyalty, Care, Respect and Boldness that are embraced by its people on its daily business operations and guided by business ethics and integrity to deliver the highest quality of products and services to its customers.

We are now looking for customer service-oriented individual with effective communication skills and high team spirit to be part of Customer Service Department. The holder of this position is expected to deliver a high quality of customer service in order to exceed our customers’ expectations.

This position will be based in Dubai and will report to the Customer Service Team Leader

Duties and responsibilities
  • Handle Jotun customers' Inquiries through e-mail, telephone or face to face on a timely and professional manner in order to provide a high quality customer service.
  • Obtain and evaluate all relevant information to handle and respond promptly to customer inquiries in order to provide a timely and professional service.
  • Process customer orders accurately through use of Jotun's ERP system and following Jotun's pricing list to ensure on time delivery and customers satisfaction.
  • Coordinate effectively within CS team and  internal related departments for material processing and distribution to meet customer requirements and provide back-up support in the performance of job duties as required
  • Bachelors with 2 to 4 years of relevant experience in Customer Service field.
  • Local experience is preferable.
  • Active supporter of Jotun Values.
Personal qualities
  • Communicates in a clear, precise and structured way; speaks with authority and conviction; presents effectively 
  • Uses a methodical and systematic approach; plans ahead, defines clear priorities and allocates resources effectively 
  • Co-operates well with others; shares knowledge, experience and information; supports others in the pursuit of team goals 
  • Acts on own initiative, makes things happen and accepts responsibility for the results
  • Adheres to company rules and procedures; executes plans with commitment and determination; achieves high quality results 
  • Builds a useful network of contacts and relationships and utilizes it to achieve objectives 
We can offer
  • Opportunities for professional and personal development
  • An international Corporate culture founded on our four values; Care, Respect, Loyalty and Boldness.
  • A friendly and supportive working environment
  • A professional working environment that focuses on continuous improvement and innovation