Being a multi-national business, we interact with lots of customers and stakeholders.  We want to be able to communicate with our customers easily, which is why we are looking for a Bi-lingual or Multi-Lingual Customer Service Specialist to join our team in Newcastle.

 

Working from Monday to Friday, 8am to 5pm, we need you to be able to communicate in English and either Dutch, German or Polish.   It’s essential for us as a business that we deliver a great service, so you’ll need to build a rapport quickly and ensure our guests feel comfortable.  You’ll need to provide a professional and efficient service making reservations and handing queries via telephone, email and face to face.  You’ll act as the first contact resolution of customers queries and requests, so we’ll need you to be proficient within another language but also to be able to communicate with colleagues in English. 

 

Part of the role is also proactively contacting existing and potential customers and discussing their experience, to provide feedback to our teams on improvements.  We’ll also need you to understand our services, so you are able to sell these to our customers.

 

Now about what we can offer you.  You’ll become part of a great business who take our people development seriously.  You’ll be able to access some fantastic benefits such as:

• Life assurance cover
• Contributory company pension scheme
• Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips
• Regular Team social events for employees and families
• Full employee assistance programme including:
• Proactive financial, emotional, mental and physical health care support including face to face counselling, fast 24/7 access to a GP, a second medical opinion and legal support for colleagues and their family
• Huge range of retail discounts from high street and online retailers
• Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and much more
• Access to Thrive, our award-winning Wellbeing platform
• Access to mental health first aid and opportunity to join support webinars with a focus on all areas of positive wellbeing

Rate of pay £9.41 per hour

Who We Are…. DFDS provides shipping and transport services in Europe, generating annual revenues of EUR 1.8bn. To over 8,000 freight customers, we deliver high performance and superior reliability through shipping and port terminal services, and transport and logistics solutions. For six million passengers, we provide safe overnight and short sea ferry services. Our 7,000 employees are located on ships and in offices across 20 countries. DFDS was founded in 1866, is headquartered in Copenhagen, and listed on Nasdaq Copenhagen.