Kongsberg Maritime, a subsidiary of KONGSBERG, is a global marine technology company, providing innovative and reliable technology solutions for all marine industry sectors including merchant, offshore, subsea and naval. Headquartered in Kongsberg, Norway, the company has manufacturing, sales and service facilities in 34 countries.

At KONGSBERG, we believe in tackling challenging problems and delivering extreme performance for extreme conditions. 

We do that through excellent products and services developed for delivering the greatest benefits to our customers.

WORLD CLASS – through people, technology and dedication

Job Purpose and Scope:

As Aftermarket Sales Manager- USA you are responsible for driving sales in the region. You will be on a highly motivated team who are responsible for customer relations in the region as well as ensuring order intake. You will work closely with our product centers in the Nordic to ensure effective customer and sales leadership. You are responsible to develop regional sales budget for your assigned segment, and use strategies and plans and to ensure optimizing ways of working between the region and our product centers to the best of our customers.

Working effectively across our business is key and you will be interfacing and collaborating with a broad range of stakeholders and colleagues.

The role reports to Head of Aftermarket Sales, USA. 

Role and responsibilities:

• Lead and drive proactively Global Customer Support Sales activities towards dedicated customers for all products in KM in cooperation with responsible product group, including usage of established sales reporting tools
• Secure ‘one KM’ towards our customers, including coordination Global Customer Support customer meeting activities towards customers
• Marketing activity per customers, to ensure Global Customer Support Products recognitions by customers, i.e. campaigns/service letter/system upgrades/life cycle management
• Perform Maintenance planning activities towards customers. Secure cooperation with spares, technical support, sales support and after marked product sales teams per products.
• Secure Service agreement for customers considered strategic important, Global Customer Support Top Management to approve agreements
• Ownership of customer in Global Customer Support and responsible of maximizing customer satisfaction, includes customer’ escalation point of contact.
• Main contact person Global Customer Support for defined customer, make sure customer get in contact with the right department/persons in our organization per intervention
• Preferably prepare commercial proposals for new functionality, modifications and retrofit/refit/conversion solutions in accordance with KM product lifecycle philosophy primary for CAT-1 & CAT-2 projects whenever suitable and approved by product sales division (Global Customer Support)
• Ensure familiarization and understanding of customer’s fleet and operation to proactively offer relevant products and services
• Communication within departments in Global Customer Support Sales and Global Sales & Marketing
• Contribute to budgeting and forecasting process
• Maintain existing and new customer information in CRM system
• Make sure that ‘Align Process’ is followed
• Complete and report agreed KPI`s
• Actively participate in Continuous Improvement Projects initiatives to drive sales in the aftermarket
• Travelling as required
• Sales Manager role can include CRM responsibility towards defined customers, ref Global Customer Support Customer responsible list

Qualifications:

• Bachelor's degree and/or 10+ years of sales or Technical Field Service experience
• Relationship Management experience
• Experience establishing and executing successful sales activities or Customer Support activities
• Authorized to work lawfully in the US without company sponsorship
• This position will be eligible for local US terms and conditions of employment