Are you an experienced and passionate Key Account Manager and thrive on playing a key role within a dynamic Logistics team? If so, we are looking to recruit a highly motivated Account Manager to support some of our existing customers within our Special Cargo Logistics division.
Be part of our growth and success
With a current Group turnover of £2bn, DFDS are one of the largest Shipping & Logistics leaders in Europe. The role of the Customer Service Account Manager is to ensure the customer's wishes are fulfilled by instigating and monitoring the entire process from initial enquiry to delivering on time and receiving payment for our services, resulting in a happy, satisfied customer who will not only place repeat orders but recommend DFDS to third parties.
What you will be responsible for:
- Manages existing customers, follows them correctly and ensures a continuous relationship.
- Quoting and monitoring the rates issued.
- Organizes additional work and monitors costs.
- Makes and manages bookings.
- Monitoring / checking the loading and unloading process
- Works and thinks proactively about improvements and solutions for the customer.
- Develop customer base horizontally & vertically (increase return existing customers)
- Provides the necessary information for the operational department
- Project Management
- Escalating any issues that need wider support to the Special Cargo Management team
What you will need to be successful
You will have a track record of success in Account Management and working within complex projects. You will be familiar within the Transport & Logistics industry possessing a minimum of 2 years experience. If you believe you are the ideal candidate for this role, please submit your CV and application in English by sending an email to the recruitment team as we will evaluate applications on an ongoing basis. If you would like to find out more about this exciting opportunity please contact firstname.lastname@example.org. DFDS is an equal opportunities employer and positively encourages applicants from all backgrounds. #We Move for All to Grow.
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