Bedrift
Kongsberg GruppenSøknadsfrist
13.12.2020Stillingsfunksjon
ITAnsettelsesform
workTime.DagBransje
AnnetUtdanningskrav
PåkrevetArbeidserfaring
ØnskeligAdresse
3616, KONGSBERG
KONGSBERG
NorgeAntall stillinger
1karriere-kode
3313746Se her for andre jobber fra Kongsberg Gruppen
- Oppdatert 13.12.2020
Utgått annonse
Søknadsfristen for denne jobbmuligheten er passert
Kongsberg Gruppen
Team Manager - Kongsberg IT
Annet
KONGSBERG IT work, in close cooperation with the business, actively to manage and develop IT services that enables a secure, efficient and agile business operation, while at the same time stimulate for business improvement and innovation. Today KONGSBERG IT have more than 250 employees, working on IT solutions and services in KONGSBERG’s more than 120 locations all over the world.
We are looking for a Team Manager for our IT Service Desk Team with 30 employees working from four different countries, organized in KONGSBERG IT - Global Sites and Support department.
Main responsibility for the IT Service Desk is to provide first line support for the 11 000 end users across KONGSBERG. The team handles all incoming calls- and tickets via our ITSM tool. The team is also responsible for handling Major IT incidents as well as responsibility for several ITIL processes.
Main Tasks
- Personnel responsibility for the team in Norway (including HSE, competence development, employee appraisal review meetings etc.)
- Professional responsibility for the entire IT Service Desk Team
- Lead the budget process for the team, and be responsible for the team’s budget
- Responsible for SLA/KPI reports
- Resource management of team resources in operation and projects
- Optimal delivery of the team’s responsibilities according to given strategy by the business and IT
- Development and documentation of routines
- Ensure that all members of the team possess the required knowledge
Required Qualifications and Experience
- ITIL framework knowledge
- Structured
- Fluent verbal and written communication skills in English
- Good collaboration, coordination and communication skills
- Focused on the business needs and expectations
- Genuine service minded attitude
Location: Horten or Kongsberg
The position requires Norwegian security clearance
Some travel must be expected
Bedrift
Kongsberg GruppenSøknadsfrist
13.12.2020Stillingsfunksjon
ITAnsettelsesform
workTime.DagBransje
AnnetUtdanningskrav
PåkrevetArbeidserfaring
ØnskeligAdresse
3616, KONGSBERG
KONGSBERG
NorgeAntall stillinger
1karriere-kode
3313746Se her for andre jobber fra Kongsberg Gruppen
- Oppdatert 13.12.2020