Do you want to be part of Kongsberg Maritime’s future with a fast-track technical position that will give you an opportunity to learn new skills in exciting maritime applications? We are currently looking for a highly motivated Spare parts & Service Support Coordinator to join our team.

As a Spare Parts & Service Support Coordinator - Government / ITAR, you will be responsible for after-market service quotes, invoices, engineer debriefs.

• Prepare service and spare parts quotes as requested by the customer or TA including quoting, ordering, confirming, invoicing, and collections.
• Review new work orders and open the related job in Dynamics. Open sales orders for parts and service.
• Request purchase orders from customers.
• Coordinate to order any parts necessary for the job that are unavailable in stock. Answer any customer questions relating to this purchase.
• Communicate with the customer during the service and assist with all questions other than engineer scheduling or technical issues.
• Update Dynamics for all job-related activities including, but not limited to, time, expenses and parts
• Review information for accuracy.
• Invoice customer and follow-up with customer if invoice is not paid timely.
• Creation of Custom’s Invoices, Country of Origin docs and interaction with Freight Forwarder.
• Other projects and assignments
• Optional- On-call rotation
• Participate in KPI and P&L meetings as needed
• Coordinate and Invoice Government and ITAR related services.

 

Accountability

 

• Handle all quoting and billing inquiries unless a Manager’s approval is needed for credits, discounts, etc.
• Meet with engineering Group Managers and TAs to make final financial decisions on service jobs.
• Talk directly with customers to collect unpaid debt.

 

Expected Qualifications

 

• Minimum of 3 years’ experience in Customer Service or Finance
• Knowledge of KM Worldwide organizations, products, deliveries, and customers a plus.
• Committed and reliable
• Experience with Microsoft Dynamics or other Windows bases ERP system is a plus
• Knowledge of operating a PC and working with Microsoft Office
• Ability to manage time and meet required deadlines
• Good written and verbal communication with both internal and external customers
• High level of customer service skills
• Ability to be self-sufficient
• Positive attitude and ability to work well with others.