Kongsberg Maritime, a subsidiary of KONGSBERG, is a global marine technology company, providing innovative and reliable technology solutions for all marine industry sectors including merchant, offshore, subsea and naval. Headquartered in Kongsberg, Norway, the company has manufacturing, sales and service facilities in 34 countries. Kongsberg Maritime is a market leader in systems for positioning, surveying, navigation and automation. Important markets include countries with significant offshore and shipyard industries. We are determined to provide our customers with innovative and reliable marine electronics that ensure optimal operation at sea.
At KONGSBERG, we believe in tackling challenging problems and delivering extreme performance for extreme conditions. We do that through excellent products and services developed for delivering the greatest benefits to our customers.
WORLD CLASS – through people, technology and dedication
What we can offer you:

• Competitive compensation packages
• Highly subsidized health & welfare benefits with an option of a zero-dollar high deductible plan which includes an employer contribution towards your health savings account
• Career growth opportunities
• Safe and collaborative culture

An exciting opportunity has arisen as Service Coordinator, reporting to After Market Support Team Leader. In this role, you will be responsible for responding to customers and allocating the proper service engineer for larger in-depth projects and multi dept services. Aiding and supporting the customers.
The Service Coordinator is the “go-to” person for all project related needs from both internal and external customers. All customers will receive timely and accurate responses. This position requires vast customer support skills as it requires frequent contacts with customers and sister companies/headquarters. This Service Coordinator will work with the Spare part and Service support team to accurately fill customer needs.

Key Accountabilities:
• Communicate with the customer before and during the service and assist with all questions related to engineer scheduling and job specifics.
• Main responsible for personnel logistics including subcontractors’ when applicable.
• Quoting quality and accurate service requests from the customer, for cases of Time&Material.
• Responsible for Work orders and Service appointments for project related service orders.
• Responsible for assigned CRM queues and e-mail routing when required.
• Additional tasks as deemed necessary by Direct Manager or GCS Director/ Country Manager.
• Take part in KM Brazil 24-hour emergency support and KM Brazil service desk emails outside of normal business hours.

Qualifications and Experience:
• Good English written and verbal communication with both internal and external customers
• High level of customer service skills
• Technical expertise is a plus
• Experience with Windows based ERP system is a plus
• Knowledge of operating a PC and working with Microsoft Office
• Knowledge of KM Worldwide organizations, products, deliveries, and customers is a plus.

You are able to:
• Ability to manage time and meet required deadlines
• Ability to be self-sufficient
• Positive attitude and ability to work well with others
• Committed and reliable
Throughout the pandemic, we’ve made it a top priority to keep our employees safe from COVID-19. Consistent with its duty to provide and maintain a workplace that is free of recognized hazards, Kongsberg Maritime has adopted a policy to safeguard the health and well-being of employees and their families, our customers and visitors, others who spend time in our facilities, customer installations, and the community from the risks associated with COVID-19. In addition, for certain services performed on clients’ facilities, it is demanded proof of vaccination and/or regular Covid control tests. Thus, candidates should be aware that Kongsberg Maritime may require proof of vaccination and submission to regular Covid tests in order to maintain its policy and to meet clients’ requirements.
Work Location: Niterói Office, RJ

Point of contact: EasyCruit

Closing date by May 31th, 2022.