Kongsberg Maritime, a subsidiary of KONGSBERG, is a global marine technology company, providing innovative and reliable technology solutions for all marine industry sectors including merchant, offshore, subsea and naval. Headquartered in Kongsberg, Norway, the company has manufacturing, sales and service facilities in 34 countries. Kongsberg Maritime is a market leader in systems for positioning, surveying, navigation and automation. Important markets include countries with significant offshore and shipyard industries. We are determined to provide our customers with innovative and reliable marine electronics that ensure optimal operation at sea.

At KONGSBERG, we believe in tackling challenging problems and delivering extreme performance for extreme conditions. We do that through excellent products and services developed for delivering the greatest benefits to our customers.

WORLD CLASS – through people, technology and dedication

What we can offer you:

• Competitive compensation packages
• Highly subsidized health & welfare benefits with an option of a zero-dollar high deductible plan which includes an employer contribution towards your health savings account
• Fully subsidized dental and vision coverage
• Up to 5% employer match program
• Flexibility with Paid Time Off
• Career growth opportunities
• Safe and collaborative culture

Key accountabilities:

• Create and Review new work orders. Ensure that the correct customer information is set up in ERP and CRM
• Quoting quality and accurate service requests from the customer
  
• Communicate with the customer before and during the service and assist with all questions related to engineer scheduling and job specifics
• Take part in KMI 24-hour emergency support and KMI service desk emails outside of normal business hours
• Interface with other departments (AMS, Logistics, and Finance)
• Responsible for Work orders and Service appointments regarding service orders
• Participate in debrief with service engineers and follow up with handover to admin team after service jobs
• Review expenses reports for accuracy and send to finance/HR for approval
• Participate in KPI and department meetings and improvement plans
• Stay in close collaboration and attend routine meetings with project departments, and other regional and global coordinators for resource sharing
• Responsible for CRM service email queues for coordination and respective departments
• Responsible for following current HSE/Export control policies and making sure guidelines are followed for all service trips
• Meet with engineering managers to make final financial decisions on difficult or multi-trip service jobs
• Collaborate with sister company offices regarding warranty services regarding billing, delivery, and job specifics
• Additional tasks as deemed necessary by manager/Country Manager

Authority:

• Carry out actions when needed to prevent errors within our delivery and scope of work
• Assign all service appointments for resources
• Suggest improvements on procedures and report needs to Manager

Qualifications and experience:

• Knowledge of KM Worldwide organizations, products, deliveries, and customers
• Committed and reliable
• Technical expertise is a plus
• Experience with basic ERP system is a plus
• Knowledge of operating a PC and working with Microsoft Office
• Ability to manage time and meet required deadlines
• Good English written and verbal communication with both internal and external customers
• High level of customer service skills
• Ability to be self-sufficient
• Positive attitude and ability to work well with others

Throughout the pandemic, we’ve made it a top priority to keep our employees safe from COVID-19. Consistent with its duty to provide and maintain a workplace that is free of recognized hazards, Kongsberg Maritime has adopted a policy to safeguard the health and well-being of employees and their families, our customers and visitors, others who spend time in our facilities, customer installations, and the community from the risks associated with COVID-19. Candidates should be aware that Kongsberg Maritime Inc.(or KUTL) requires all U.S. new hires to be fully vaccinated. All job offers will be contingent upon providing proof of vaccination on or before the first day of employment.

Location:

New Orleans,  LA (preferred) or Houston, TX

For inspiration and more info watch this video and visit: Kongsberg Maritime