The world is going digital, and logistics is too! 

 

If you’re looking for a role where you can drive digitalisaton of commercial activities including bookings and quotations coupled with the ability to really influence challenging stakeholders and build partnerships – this is the role for you.

 

You’ll need to come in with fresh ideas and the willingness to learn in the areas of digital and change management.  You’ll need to be a strong believer in the importance to digitalise Logistics commercial processes to stay competitive and be an out-of-the box thinker that gets things done with high quality standards. Digitalisation Coaches work closely with the DFDS Direct team

 

As a Digitalisation Coach, you will develop knowledge of digital tools, thereby preparing yourself and the company for the future of the logistics’ industry. In this process you will enhance your sales and customer service skills with a digital mindset.  You will be working closely with the DFDS Direct team and thereby be visible to the Venture Board of DFDS Direct, which is made of DFDS’s CEO, CTO and EVP of Logistics, as well as to the Logistics Management Team. You will also be part of a community of Digitalisation Coaches across the Logistics division that share their experience regularly.

 

Main responsibilities:

• Be a superuser of all commercial digital tools (e.g. DFDS Direct, SQP and standard EDI integration) to support colleagues in using / on-boarding customers on such tools
• Coordinate and support digitalisation activities in your local office, e.g. training colleagues, assigning customers to digitise to colleagues and distribute guides and tools developed by the DFDS Direct team
• Track progress, challenge colleagues and customers when progress is slow, and ensure continuous focus on digitalisation, e.g. by making sure actions and next steps are determined, taken and logged for each customer
• Provide feedback to DFDS Direct team e.g. on feature needs and change management challenges
• Meet with DFDS Direct team members regularly, e.g. weekly to monthly depending on need, participate in bi-weekly sprint reviews and take part in quarterly workshop, where DFDS Direct team members and all other Digitalisation Coaches share experience and brainstorm

 

Now about what we can give you.  You’ll be able to access some fantastic benefits such as:

• Life assurance cover
• Contributory company pension scheme
• Holiday Purchase Scheme
• Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips
• Full employee assistance programme including:
• Proactive financial, emotional, mental and physical health care support including face to face counselling, fast 24/7 access to a GP, a second medical opinion and legal support for colleagues and their family
• Huge range of retail discounts from high street and online retailers
• Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and much more
• Access to Thrive, our award-winning Wellbeing platform
• Access to mental health first aid and opportunity to join support webinars with a focus on all areas of positive wellbeing

 

Who We Are…. DFDS provides shipping and transport services in Europe, generating annual revenues of EUR 1.9bn. To over 8,400 freight customers, we deliver high performance and superior reliability through shipping and port terminal services, and transport and logistics solutions. For six million passengers, we provide safe overnight and short sea ferry services. Our 10,000 employees are located on ships and in offices across more than 20 countries. DFDS was founded in 1866, is headquartered in Copenhagen, and listed on Nasdaq Copenhagen.  In the UK, DFDS prides itself on having signed the Armed Forces Covenant and membership of the Apprenticeship Diversity Champions Network.

 

Interested? Apply now!   If you’re looking for a varied role and have a desire to work in one of Northern Europe’s leading shipping and logistics company, please send us across your CV!