Join our high caliber team as a Customer Success Manager/Lead!

Kongsberg Digital is a provider of next-generation software and digital solutions to customers within the Maritime, Oil & Energy and Utilities industries. We are on a mission to digitalize these industries, and to support our growth, we are now looking for a Customer Success Manager/Lead to join our Digital Energy division.

Do you want to join a SaaS company that creates the technology of tomorrow, and enables a greener energy industry? Are you a person with great drive, have a passion for your field of work and are looking for the next smart career move?

If yes, then this role is made for you. 

As our new Customer Success Manager/Lead you will be responsible for driving adoption of our digital twin – Kognitwin® - services and ensure customer satisfaction and return on investment (ROI). You will be working closely with some of the leading Oil & Gas players globally and hold a central role in guiding them in their digital transformation.

Want to learn more about Kognitwin and our Digital Energy division? Check out: https://www.kongsberg.com/digital

What you will do:

• Provide Kognitwin insights to customers to ensure that they get the most out of our services with the aim of helping grow our customer base
• Monitor user behavior and proactively consult to fully understand the customers’ needs and actively solve pain points
• Arrange client workshops and develop material such as value propositions and customer road maps to help execute the customer engagement
• Build strong trust-based relationships with users at all levels of the client organization

In order to succeed in this position, you must have experience from delivering customer value, either through a similar role, a project delivery- or an advisory role. Because of the industry that we operate in, experience from consulting, SaaS or one of the energy players, is preferred.

If you also possess a Scrum Master certification and have domain experience in, or willing to learn, advanced analytics for upstream and downstream oil & gas, this is the role for you!

We also believe that you hold a Bachelor´s or a Master´s degree within a relevant field (e.g Engineering or Business), but we want to highlight that relevant experience can compensate for the lack of education.

Since our Customer Success team is growing, we welcome you to apply whether you have one year of experience (Lead position) or consider yourself as a more senior with minimum five years of experience (Manager position).

As a person you are solution oriented and care about the customer journey. You like working in an organization where expectations are high, and where the reward is personal development and career opportunities in an agile environment. We all play a significant role in reaching the team goals, and it is therefore important for us that you consider yourself a team player who see the value in sharing knowledge, experience and information with colleagues.

Together we will write the next chapter of digitalization!

What we offer:

• Exciting challenges and possibility to develop yourself working with other highly competent peers
• Great career opportunities and possibility for personal development within a dynamic and innovative company
• A high level of flexibility
• Competitive compensation and good benefits

 

Join us on our journey to World Class - through People, Technology and Dedication.

Please apply by using this link: https://www.linkedin.com/jobs/view/2617932892/?capColoOverride=true